Business Analyst Senior - Technical

7 days left

Minneapolis, Minnesota
Mar 11, 2021
Apr 20, 2021
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



ABOUT UCARE UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Position Description
This position is responsible to manage CCO department tools, processes and related reporting in alignment with department plans, goals and objectives. Act as department single point of contact for applications and processes including, but not limited to SharePoint, Macess/EXP, ServiceNow, 835/Remittances, and EOBs. Act as knowledge manager, ensuring the appropriate collection, organization and archival of departmental data, reports, artifacts and correspondence. Collect and analyze data and report findings and recommendations. Plan, document requirements, and design and document business processes; make recommendations for change in order to improve member/provider experience and/or employee engagement and enhance department efficiency. Manage process and tool enhancements throughout the project life cycle including but not limited to defining requirements, authoring various project-related documents, managing communication and relationships, and assisting with project validation through test planning and execution. Work alongside business and technical teams to increase collaboration and optimize productivity and communication. Ensure requirements and solutions conform to departmental, corporate, industry and government standards as specified.

• Collaborate with business and technical stakeholders to perform analysis, define business requirements, and implement innovative solutions that solve business problems and support CCO Department Plan.

• Act as the CCO single point of contact for defined processes and applications.

• Document and maintain end-to-end process flows. Identify and implement opportunities to streamline related department and cross-department processes. Measure improvements.

• Collaborate with CCO Leadership to identify and implement sustainable process improvement efforts involving enhancements to end-to-end processes, reporting and/or tools to increase department effectiveness and efficiency.

• Gather, document and translate business requirements into technical requirements used for driving technical improvements.

• Develop and maintain reporting and dashboard capabilities to enhance the visibility, quality and communication of departmental metrics.

• Coordinate key project activities. Drive project efforts and facilitate project-related meetings. Partner with upstream and downstream stakeholders to ensure seamless and predictable outcomes.

• Develop and maintain inventory of CCO artifacts, documents and reports. Optimize availability and delivery of CCO documents, training material and reports for staff and leaders.

• Develop and implement process controls. Collect baseline and post-implementation measures to ensure solutions deliver desired business benefit.

• Committee and/or work group representation as agreed upon with AD.

• Other projects and duties as assigned.

Bachelor's degree in business preferred; demonstrated experience may be considered in lieu of degree.

Required Experience
Five years of HealthPlan Operations experience. Three years of business or data analysis or project management experience. Three years of process improvement experience. Proven facilitation and communication skills. Strong analytical and critical thinking skills.

Preferred Experience
Microsoft Project; Visio, Macess/EXP, SharePoint, ServiceNow. Technical writing. Training development and delivery.

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 03/10/2021

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