Friday, April 9, 2021
is one of the largest educational assessment and curriculum/instruction
companies in the industry.
Help Desk Level II - This Help Desk technician role provides key hands-on services on the
Corporate Technology End User Services team.
Essential Position Responsibilities:
Provide first line
response to technical assistance requests via telephone, email, and
in-person IT support at Maple Grove headquarters.
IT support at DRC sites within the Twin Cities area, ad hoc or on a
after-hours on-call IT end user support rotation, approx 1 week every 2
troubleshoot, and remediate/repair computer hardware and software issues
for end users, applying advanced troubleshooting techniques.
and upgrade laptop/desktop operating systems and software.
incident and service request records, communicating status with end users.
Train end users on
technology use, and/or train other staff on troubleshooting and diagnosing
IT asset management.
Write and edit
knowledge articles, training materials, and end user communications.
intermittently ( < 10% ) to remote DRC sites or remote meetings, within
the United States
superior level of customer-focused service.
All other duties
or Bachelors degree in IT, Computer Science, or related field.
2+ years of
technical hands-on IT support experience.
Tech savvy with a
strong working knowledge of end user computer systems, mobile devices, and
relevant software technologies.
solving skills, with an ability to diagnose and resolve basic computer
interpersonal and communications skills. Comfort
with translating technical terms for non-technical staff.
Ability to multitask,
prioritize, and manage time effectively across multiple activities.
Ability to work
Ability to travel
and/or work off-hours upon planning and request.
to perform physical duties to move/install IT equipment (lift at least
industry-standard technical certifications.
entry, proofreading, and organizational skills.
imaging, installing, administering, and maintaining Microsoft-based
applications, desktop operating systems on PC’s.
administering and maintaining Apple MacBook and iOS devices.
administering and maintaining Linux-based end user devices.
Essential Job Requirements:
Report to work promptly when scheduled
Be able to work under supervision and
Familiarity with Microsoft Office Suite
Relate effectively and work
respectfully with diverse work groups
Ability to consistently perform well
during times of increased work load
Set and meet deadlines
Manage multiple job functions
Other duties as needed
to sit and/or stand for up to 8-hour periods of time
to look at a computer monitor, utilize a keyboard and/or mouse for up to 8
hours per day
to lift up to 20 pounds as necessary
DRC retains the right to change or assign other duties to this position
No Agencies, Please
Company cannot provide sponsorship for this position
Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer M/F/D/V
Recognition Corporation is an Affirmative Action/Equal Opportunity Employer,
M/F/D/V and prospective employees will receive consideration without regard
to race, color, creed, religion, national origin, sexual orientation, gender, marital status, status with regard to public assistance, membership or
activity in a local commission, disability, age, protected veteran status, or membership in any other legally protected class.
Info Tech/Info Sys
Job Start Date
Friday, April 9, 2021