Req #174
Friday, April 9, 2021
DRC
is one of the largest educational assessment and curriculum/instruction
companies in the industry.
Summary:
Help Desk Level II - This Help Desk technician role provides key hands-on services on the
Corporate Technology End User Services team.
Essential Position Responsibilities:
Provide first line
response to technical assistance requests via telephone, email, and
in-person IT support at Maple Grove headquarters.
Provide in-person
IT support at DRC sites within the Twin Cities area, ad hoc or on a
scheduled rotation.
Participate in
after-hours on-call IT end user support rotation, approx 1 week every 2
months.
Identify,
troubleshoot, and remediate/repair computer hardware and software issues
for end users, applying advanced troubleshooting techniques.
Install, configure
and upgrade laptop/desktop operating systems and software.
Maintain accurate
incident and service request records, communicating status with end users.
Train end users on
technology use, and/or train other staff on troubleshooting and diagnosing
problems.
Perform accurate
IT asset management.
Write and edit
knowledge articles, training materials, and end user communications.
Travel
intermittently ( < 10% ) to remote DRC sites or remote meetings, within
the United States
Maintain a
superior level of customer-focused service.
All other duties
as assigned
Qualifications:
Associates
or Bachelors degree in IT, Computer Science, or related field.
2+ years of
technical hands-on IT support experience.
Tech savvy with a
strong working knowledge of end user computer systems, mobile devices, and
relevant software technologies.
Excellent problem
solving skills, with an ability to diagnose and resolve basic computer
technical issues.
Excellent
interpersonal and communications skills. Comfort
with translating technical terms for non-technical staff.
Patient,
customer-oriented attitude.
Ability to multitask,
prioritize, and manage time effectively across multiple activities.
Ability to work
independently.
Ability to travel
and/or work off-hours upon planning and request.
Valid driver’s
license.
Proficiency in
English.
Ability
to perform physical duties to move/install IT equipment (lift at least
50lbs)
Preferred Qualifications:
Relevant
industry-standard technical certifications.
Customer service
experience preferred.
Excellent data
entry, proofreading, and organizational skills.
Experience in
imaging, installing, administering, and maintaining Microsoft-based
applications, desktop operating systems on PC’s.
Experience in
administering and maintaining Apple MacBook and iOS devices.
Experience in
administering and maintaining Linux-based end user devices.
Essential Job Requirements:
Report to work promptly when scheduled
Be able to work under supervision and
accept feedback
Familiarity with Microsoft Office Suite
Relate effectively and work
respectfully with diverse work groups
Ability to consistently perform well
during times of increased work load
Set and meet deadlines
Manage multiple job functions
simultaneously
Other duties as needed
Physical
Requirements:
Ability
to sit and/or stand for up to 8-hour periods of time
Ability
to look at a computer monitor, utilize a keyboard and/or mouse for up to 8
hours per day
Ability
to lift up to 20 pounds as necessary
DRC retains the right to change or assign other duties to this position
No Agencies, Please
Company cannot provide sponsorship for this position
www.datarecognitioncorp.com
Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer M/F/D/V
Data
Recognition Corporation is an Affirmative Action/Equal Opportunity Employer,
M/F/D/V and prospective employees will receive consideration without regard
to race, color, creed, religion, national origin, sexual orientation, gender, marital status, status with regard to public assistance, membership or
activity in a local commission, disability, age, protected veteran status, or membership in any other legally protected class.
Other details
Job Family
Info Tech/Info Sys
Pay Type
Salary
Travel Required
No
Travel %
10
Required Education
High School
Job Start Date
Friday, April 9, 2021
Apply Now
