Data Recognition Corporation

Help Desk Level II - Information Technology

Location
Maple Grove, MN
Posted
Mar 30, 2021
Closes
Apr 29, 2021
Ref
174-2
Contact
Data Recognition Corporation
Category
Other
Job Type
Employee
Employment Status
Full Time

Req #174

Friday, April 9, 2021 DRC is one of the largest educational assessment and curriculum/instruction companies in the industry.  

Summary: 

Help Desk Level II - This Help Desk technician role provides key hands-on services on the Corporate Technology End User Services team. 

Essential Position Responsibilities:

  • Provide first line response to technical assistance requests via telephone, email, and in-person IT support at Maple Grove headquarters.
  • Provide in-person IT support at DRC sites within the Twin Cities area, ad hoc or on a scheduled rotation.
  • Participate in after-hours on-call IT end user support rotation, approx 1 week every 2 months.
  • Identify, troubleshoot, and remediate/repair computer hardware and software issues for end users, applying advanced troubleshooting techniques.
  • Install, configure and upgrade laptop/desktop operating systems and software.
  • Maintain accurate incident and service request records, communicating status with end users.
  • Train end users on technology use, and/or train other staff on troubleshooting and diagnosing problems.
  • Perform accurate IT asset management.  
  • Write and edit knowledge articles, training materials, and end user communications.
  • Travel intermittently ( < 10% ) to remote DRC sites or remote meetings, within the United States
  • Maintain a superior level of customer-focused service.
  • All other duties as assigned 
  •  

    Qualifications:

  • Associates or Bachelors degree in IT, Computer Science, or related field.
  • 2+ years of technical hands-on IT support experience.
  • Tech savvy with a strong working knowledge of end user computer systems, mobile devices, and relevant software technologies.
  • Excellent problem solving skills, with an ability to diagnose and resolve basic computer technical issues.
  • Excellent interpersonal and communications skills.  Comfort with translating technical terms for non-technical staff.
  • Patient, customer-oriented attitude.  
  • Ability to multitask, prioritize, and manage time effectively across multiple activities.
  • Ability to work independently.
  • Ability to travel and/or work off-hours upon planning and request.
  • Valid driver’s license.
  • Proficiency in English.
  • Ability to perform physical duties to move/install IT equipment (lift at least 50lbs)
  •  Preferred Qualifications:

  • Relevant industry-standard technical certifications.
  • Customer service experience preferred.
  • Excellent data entry, proofreading, and organizational skills.
  • Experience in imaging, installing, administering, and maintaining Microsoft-based applications, desktop operating systems on PC’s.
  • Experience in administering and maintaining Apple MacBook and iOS devices.
  • Experience in administering and maintaining Linux-based end user devices.
  •  

    Essential Job Requirements:

  • Report to work promptly when scheduled
  • Be able to work under supervision and accept feedback 
  • Familiarity with Microsoft Office Suite
  • Relate effectively and work respectfully with diverse work groups
  • Ability to consistently perform well during times of increased work load
  • Set and meet deadlines
  • Manage multiple job functions simultaneously
  • Other duties as needed
  •  

    Physical Requirements: 

  • Ability to sit and/or stand for up to 8-hour periods of time
  • Ability to look at a computer monitor, utilize a keyboard and/or mouse for up to 8 hours per day
  • Ability to lift up to 20 pounds as necessary
  •  

    DRC retains the right to change or assign other duties to this position

    No Agencies, Please

    Company cannot provide sponsorship for this position

    www.datarecognitioncorp.com

    Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer M/F/D/V

     

    Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V and prospective employees will receive consideration without regard to race, color, creed, religion, national origin, sexual orientation, gender, marital status, status with regard to public assistance, membership or activity in a local commission, disability, age, protected veteran status, or membership in any other legally protected class.    Other details Job Family Info Tech/Info Sys Pay Type Salary Travel Required No Travel % 10 Required Education High School Job Start Date Friday, April 9, 2021 Apply Now

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