Senior Manager RedCard Fraud Prevention

Employer
Target
Location
Brooklyn Park, Minnesota
Posted
Apr 01, 2021
Closes
Apr 10, 2021
Employment Status
Full Time
Description:
About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

As a Senior Manager RedCard Fraud Prevention your primary duties will be to utilizes a variety of tools, systems and applications to review Target RedCard activity, identify patterns/trends, escalate open risks, facilitate mitigation of risk where needed, and continually enhance real-time reporting effectiveness. Partners with all RedCard Service Centers, Asset Protection, Global Investigations, Cyber Fraud, Information Security, Insider Threat, Fraud Compliance, Technology, and Human Resources to escalate critical issues and protect against fraudulent RedCard activity, brand reputation and dollar losses. Serves as a thought leader in communicating fraud trends, patterns, and best practices. Creates new or ad-hoc reporting templates when needed to help with analysis and to answer questions, address changing conditions, fraud trends, and RedCard performance. Maintains a strong working knowledge of supported systems and continually strives to enhance fraud knowledge through industry-related reading, partnership with peers and participating in projects and strategy improvement initiatives.

Job duties may change at any time due to business needs.

About you:
  • Proficiency in Microsoft Excel
  • 5-7 years experience in fraud prevention or financial risk industries
  • Experience in or willingness to learn SQL to build insights and solutions.
  • Experience developing metrics, reports, visualizations while documenting process and coding.
  • Proven excellent analytical skills with an ability to problem solve, dive deep, summarize, and communicate important data
  • Ability to identify patterns and trends in large quantities of data
  • Experience with TSYS and TSYS fraud tools
  • Credit, collections and/or contact center background is also desired
  • B.A. or B.S. Degree, or equivalent experience


Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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