CommonBond Communities

Front Desk Specialist

3 days left

Location
St. Paul, MN
Posted
Apr 12, 2021
Closes
May 12, 2021
Ref
FRONT01641-2
Contact
CommonBond Communities
Category
Other
Job Type
Employee
Employment Status
Full Time
\u003cp\u003e\u003cspan\u003eHome is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It\u0026rsquo;s why we\u0026rsquo;re more than housing\u0026mdash;we combine quality affordable homes with\u0026nbsp;\u003c/span\u003e\u003cspan\u003eour on-site Advantage Services\u0026mdash;because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people\u0026mdash;families, seniors, veterans, and people with disabilities and other barriers\u0026mdash;call a CommonBond community \u0026ldquo;home.\u0026rdquo;\u0026nbsp; Our core values are\u0026nbsp;\u003cem\u003eRespect, Integrity, Partnership, Innovation,\u003c/em\u003e\u0026nbsp;and\u003cem\u003e\u0026nbsp;Excellence\u003c/em\u003e. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy CommonBond Communities?:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eWork-life balance\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eCompetitive salary\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eEmployee referral program\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eComprehensive benefits package\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eEmployee recognition and rewards program\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eA respectful and growth-oriented workplace\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eA chance to make a difference in the community!\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eOngoing training and professional development\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eThe Front Desk Specialist is people-oriented, dependable, detail-oriented, works independently, enjoys taking on challenges, and handles high stress situations. This person maintains a strong, professional and consistent presence at the front desk and acts as the critical first point of contact for inquiries to the Central Office. This person answers phones, greets and welcomes visitors, maintains essential contact information throughout the company, is an expert of our property portfolio, and provides various administrative support functions across departments.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSCHEDULE\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eMonday \u0026ndash; Friday, 8 am \u0026ndash; 5 pm with one hour lunch\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eGreets visitors and answers and directs incoming calls \u0026ndash; 65%\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMaintains consistent presence at the front desk\u003c/li\u003e\n\u003cli\u003eMaintains pleasant, warm welcoming, very helpful, and approachable attitude\u003c/li\u003e\n\u003cli\u003eGreets and announces visitors, meets with residents, potential residents, job applicants, donors, vendors, etc.\u003c/li\u003e\n\u003cli\u003eAnswers general inquiries about CommonBond and its properties\u003c/li\u003e\n\u003cli\u003eDirects calls appropriately to staff or sites\u003c/li\u003e\n\u003cli\u003eDirects callers to website, and updates the community directories as appropriate, and mails when requested\u003c/li\u003e\n\u003cli\u003eScreens solicitation calls\u003c/li\u003e\n\u003cli\u003eDevelops knowledge of phone and voice mail systems using hold, speed dial, conference calls, forwarding and transferring features and trouble-shooting\u003c/li\u003e\n\u003cli\u003eMaintains a professional, clean, welcoming appearance of front office and lobby\u003c/li\u003e\n\u003cli\u003eCoordinates with Telenet; outsourcing phone company to update voicemail\u003c/li\u003e\n\u003cli\u003eTrains administration staff on phones, front desk procedures/protocols, and property management info and coordinates front desk coverage\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eMaintains communication flow and business processes \u0026ndash; 15%\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eRoutes incoming faxes and maintains front desk fax folder\u003c/li\u003e\n\u003cli\u003eUtilize Outlook email function \u0026ndash; read and respond to emails in a timely manner\u003c/li\u003e\n\u003cli\u003eArranges courier services/Fed Ex\u003c/li\u003e\n\u003cli\u003eReceives packages and deliveries and directs to appropriate recipient\u003c/li\u003e\n\u003cli\u003eUpdates and distributes directories for central office staff\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eProvides administrative support functions needed \u0026ndash; 15%\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMaintain and troubleshoots office equipment including copiers and shredders\u003c/li\u003e\n\u003cli\u003eMaintain confidentiality when handling sensitive documents\u003c/li\u003e\n\u003cli\u003eVarious administrative tasks as assigned including data entry, proofreading, editing, and filing\u003c/li\u003e\n\u003cli\u003eCleans kitchenette counters and coffee pots, and restocks supplies\u003c/li\u003e\n\u003cli\u003eProcesses incoming and outgoing mail, maintains postage funds and monthly reports\u003c/li\u003e\n\u003cli\u003eProvides various administrative support to all departments\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eEnsures adequate stock of office supplies. \u0026ndash; 5%\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOrders supplies and maintains a good relationship with vendors and accounts paid in a timely manner\u003c/li\u003e\n\u003cli\u003eOrganizes supplies in workroom and replenishes supplies when needed\u003c/li\u003e\n\u003cli\u003eMaintains office cleanliness and organization of resources\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eQualities most desired by the hiring committee\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHigh School diploma or equivalent\u003c/li\u003e\n\u003cli\u003eProficiency in MS Word, Excel, Access, Outlook and data base software\u003c/li\u003e\n\u003cli\u003eMinimum two years receptionist and administrative experience in busy professional office\u003c/li\u003e\n\u003cli\u003eAbility to successfully manage multiple projects\u003c/li\u003e\n\u003cli\u003eDemonstrated ability to successfully manage busy multi-line telephone system\u003c/li\u003e\n\u003cli\u003eDemonstrated experience with data entry\u003c/li\u003e\n\u003cli\u003eDemonstrated ability to type 45 wpm\u003c/li\u003e\n\u003cli\u003eHigh-level of attention to detail and ability to effectively proofread\u003c/li\u003e\n\u003cli\u003eAbility to maintain confidentiality\u003c/li\u003e\n\u003cli\u003eExcellent interpersonal, organization and verbal and written communication skills\u003c/li\u003e\n\u003cli\u003eDemonstrated the ability to work and communicate effectively with people of diverse racial, language, ethnic, ecominic, and cultural backgrounds\u003c/li\u003e\n\u003cli\u003eProven experience as an outstanding receptionist\u003c/li\u003e\n\u003cli\u003eKnowledge of spreadsheets and word processing documents\u003c/li\u003e\n\u003cli\u003eExcellent customer service skills and courteous phone manner\u003c/li\u003e\n\u003cli\u003eEffective time-management and organizational skills\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePHYSICAL REQUIREMENTS\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAbility to sit for extended periods of time\u003c/li\u003e\n\u003cli\u003eAbility to bend at the waist, kneel, stoop\u003c/li\u003e\n\u003cli\u003eAbility to lift and carry up to 30 pounds\u003c/li\u003e\n\u003cli\u003eAbility to walk up and down flights of stairs\u003c/li\u003e\n\u003cli\u003eAbility to accurately type 45 words per minute\u003c/li\u003e\n\u003cli\u003eAbility to stand for extended periods of time\u003c/li\u003e\n\u003cli\u003eAbility to reach above shoulders\u003c/li\u003e\n\u003cli\u003eAbility to open and close files drawers\u003c/li\u003e\n\u003cli\u003eAbility to file documents for extended periods of time\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e

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