St.  Catherine University

IT Desktop Support Analyst

Location
Minnesota
Posted
Apr 30, 2021
Closes
May 16, 2021
Ref
20210110-STAFF
Category
Education
Employment Status
Full Time
The IT department at St. Catherine University invites applications for a full-time Desktop Support Analystposition.

Our IT department supports student, faculty and staff throughout the university to ensure smooth software and hardware operations for all users. The Desktop Support Analyst provides hands-on support for university IT hardware on campus and provides in-person supports for users with technical issues. This position responds quickly to resolve technical issues for users or escalates issues to the appropriate support team.

Responsibilities:


  • Identify and resolve hardware issues on university computers as well as software and application issues.
  • Manage the life cycle and deployment of hardware including imaging computers, setting up and deploying hardware, training users on use, wiping devices as they return to be electronic recycled or re-deployed.
  • Troubleshoot university-owned hardware issues and either replace or repair equipment as needs arise.
  • Troubleshoot personal equipment including wi-fi, printers, and applications.
  • Provide in-person troubleshooting support for application and software for all members of the university.
  • Serve our university community by receiving and logging calls, identifying issues, researching solutions, resolving and following up on incidents utilizing a service-request tracking system.
  • When solutions are outside the scope of the role, identify and escalate issues to appropriate IT service teams.
  • Retain ownership of service tickets, regardless of whether they have been forwarded.
  • Initiate, update and close ticket issues including documentation, tracking, monitoring, and communicating with the customer, all within a rapid response time frame.
  • Provide phone support as needed to assist with calls coming into the Helpdesk line.


St. Catherine University in St. Paul/Minneapolis, Minnesota, is a comprehensive Catholic university and home to one of the nation's largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls nearly 5,000 students in certificate, associate, baccalaureate, master's and doctoral programs in traditional day and evening/weekend/online formats.

Minimum Qualifications
  • Some college coursework
  • Two years of related experience
  • Experience with computer setup including imaging, software installs, and file transfers.
  • Experience troubleshooting hardware, software, wifi, and printer isuses to successful resolution.

Preferred Qualifications
  • Experience imaging computers using WDS
  • Experience resolving issues with Box Drive
  • Experience resolving issues with Google applications including email, calendar, drive, meet, and voice
  • Experience using and troubleshooting BrightSpace D2L


We seek creative, adaptable faculty and staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university's commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

EEO Statement

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at hr@stkate.edu or 651-690-6565.

Application instructions for STAFF

Visit St. Kate Careers to apply. Three references and successful completion of a background check will be required for employment. Application deadline is May 10, 2021.


St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace



Our university is a proud member of the Upper Midwest HERC and is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.

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