At the Toro Company's corporate headquarters in Bloomington, Minnesota we pride ourselves in being an industry leader for outdoor environment products. These markets include turf and landscape maintenance, snow and ice management, underground utility, specialty construction, and irrigation and outdoor lighting solutions. Our teams at this location take pride in being on the cutting edge of creating innovative products while partnering with world-class employees that bring passion to their everyday work. This is a location that truly values its employees with upward career mobility and advancement opportunities.
We invite you to become part of our team!
Highly motivated team player with strong management, analytical, and leadership skills. Build strong teams that focus on excellent customer service balanced with strong risk mitigation and portfolio management. Manage joint venture relationship between The Toro Company and TCF Inventory finance.
DUTIES & RESPONSIBILITIES:
Lead a team of Customer Relationship Analyst (CRA) to ensure that the needs of the dealers, distributors, and manufacturer partners are met.
Proactively lead process enhancement initiatives, and promote continuous improvement and easy to do business with concepts.
Management of a portfolio of accounts
Establish strong, trusting relationships with accounts.
Reconcile billing issues and analyze structural changes to distributors.
Understand the risk implications to Toro, TCFIF, and customer when concerns arise.
Maintain compliance with policies, legal documents, procedures, and regulatory authorities.
Provide training to customer’s when needed on systems functionality.
Manage account credit lines and order approval process.
Onboarding support of new customers and redocumentation of existing accounts
Process Red Iron customer applications per TCFIF procedures, and prepare documents for underwriting review.
Build and strengthen relationships and partnerships within the TTC network.
Manage cross-functional projects.
Act as liaison between TCFIF and TTC to establish and maintain strong relationship between the two companies and ensure the JV is productive for both parties.
Manage staff in terms of selection, performance management, coaching, providing feedback, training and developmental planning.
Manage all aspects of policy and procedure and ensure controls are implemented to mitigate risk.
Manage a team responsible for a geographical area of accounts which may include product lines from several divisions.
Work with multiple external and internal customers.
Some travel to other Toro and TCFIF locations (up to 15%)
BS/BA in Accounting, Economics, or Finance preferred, other 4-year degrees with relevant work experience will be considered.
5+ years’ experience in equipment finance is preferred. Relevant experience in finance, collections, or banking related field will be considered.
Excellent written, verbal, and interpersonal skills.
Self-starter / good organizational and time management skills
Ability to understand customer’s business in the context of inventory financing.
An aptitude for learning / mastering a variety of system tools.
Aptitude for change management and leading a team through change.
Proficient in Microsoft applications
A strong desire and skill for customer care and leading with exemplary customer relation skills.
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.