Mystic Lake Casino Hotel

Pit Manager

Location
Prior Lake, MN
Posted
May 04, 2021
Closes
Jun 03, 2021
Ref
7444-2
Contact
Mystic Lake Casino Hotel
Category
Other
Job Type
Employee
Employment Status
Full Time
Job Description Areas of Responsibility: Table Games
Job Summary: Oversees all pit activity to include game activity, game integrity, player strategy, and dealer and floor supervisor performance. Engages in and promotes positive guest interaction by all team members for table games and ensures that minimum guest service standards are met. Maintains awareness and compliance of federal, state, company and departmental rules, regulations, and objectives. Assists shift manager in operational efficiency and maximizing revenue. A proven people leader with success building and leading teams.   Budget/Asset Responsibilities: Responsible for entire chip and card inventory for assigned shift. Provides input to the shift manager in preparing the Tables Games budget. Responsible for budget control with regards to expense and labor.
Job Duties:
  1. Monitors pit activity. Authorizes and observes cash and chip transactions. Checks for suspicious play and corrects procedural violations. Has authority to make judgment calls on game discrepancies. Communicates and reports pertinent information to management. This may include player information, unusual pit activity, etc. Oversees and effectively manages assigned shift to include: staffing levels, table limits, games spread, team member assignments, team member scheduling modifications and edits, team member counseling, documentation, equipment defects and shortages, security and surveillance communications, player disputes, shift estimates, and complimentary standards.
  2. Engages in and promotes positive guest interaction. Ensures adherence to set Guest Service Standards. Authorizes complimentaries for guests subject to prescribed amounts. Answers inquiries and informs guests of ongoing promotions.
  3. Enters and tracks player buy-in information to determine necessity for CTR. Acts in accordance to regulatory compliance through the monitoring and reporting of Title 31.
  4. Monitors team member activity in assigned pit. Informs team members of department procedures. Counsels team members on concerns pertaining to procedure error or inappropriate behavior.
  5. Maintains appropriate chip levels for the Table Games. Orders and authorizes chip fills and credits.
  6. Oversees on-the-job training for Table Games Dealers and Floor Supervisors. Makes recommendations and trains as necessary.
  7. Assists in the preparation of Table Games Dealer and Table Games Floor Supervisor performance evaluations. Generates performance surveys on Table Games Dealers and Table Games Floor Supervisors.
  8. Maintains security of card and key controls. Counts cards at the end of each shift to ensure all cards are accounted for. Has responsibility for signing in and out of pit key at the beginning and end of each shift.
  9. Maintains the order and cleanliness of the Table Games pits. Ensures that all equipment is in working order. Contacts appropriate department for needed repairs or maintenance.
  10. Assigns all dealers to table assignments. Communicates with scheduling regarding staffing needs/requirements.
  11. Occasional tasks.
  12. Performs Table Games Shift Manager duties when necessary.
  13. Assists in the completion of special projects as assigned.
  14. Operates as Table Games tournament manager.
  15. Conducts on the job training for Table Games Dealers and Table Games Floor Supervisors.
Days TBD - based on business needs Hiring Rate or Hiring Range Salary Based on Qualifications Requirements
  1. Must be 18 years of age or older.
  2. High School graduate or GED.
  3. Two years of supervisory/management experience in Table Games.
  4. Must have completed the company's Table Games Dealer training course.
  5. Must pass basic math and basic strategy test.
  6. Basic knowledge of computer keyboard for simple data entry or information retrieval.
  Leadership Competencies:
  1. A proven people leader with success building and leading teams.
  2. Skilled in proactively assessing organizational performance and aligning solutions with strategic and cultural initiatives.
  3. Demonstrated success of strong relationship management and team building skills, with ability to influence leaders and team members at all levels within the greater organization.
  4. Outstanding written, verbal, interpersonal, and coaching skills.
  5. Strong collaborator who influences effectively with a variety of internal and external stakeholders at all levels.

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