Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 11 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

SERVICENOW DEVELOPER

Location : Minneapolis, MN

Position Description

Develop software implementations, maintain, and document technical improvements to the ServiceNow platform, using industry-standard technologies such as JavaScript, Angular, HTML, CSS, and REST API's. Maintain in-depth technical knowledge of information Systems (IS) service offerings and business need to ensure software solutions increase the efficiency and effectiveness of the ServiceNow platform. Configure and improve core and custom software applications and develop systems integrations and process automation for the ServiceNow platform. Interpret business requirements for small system enhancements and projects and translate requirements into detailed design systems including process and data flows, screen, and report specifications. Test and analyze technical requirements to ensure a smooth implementation of new software enhancements, applications or modules to support business requirements. Provide assistance to the ServiceNow Administrator Lead to coordinate application and platform upgrades. Build an understanding of Service Management service level agreements/key performance indicators, and work to ensure they are minimally affected by software changes in the ServiceNow platform. Ensure that methodologies/processes are standardized and utilized for all forms of Information Technology Systems Management (ITSM). Provide general technical support as a subject matter expert (SME), for the ServiceNow platform and associated applications. Collaborate with internal end-users to resolve support issues within ServiceNow as needed. Collaborate with other IT staff to guide Service Management best practices and documentation for software changes. Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, staff, and other employees so that issues are well understood. Gather requirements from the different stack holders of the project. Design, configure, develop, and test custom Service Now forms, tables, and workflows based on business requirements. Utilize the following tools and technologies: MySQL, HTML, JavaScript.

Education

Position requires a Bachelor's degree or foreign equivalent degree in Computer Science, Information Technology, or closely related field of study.

Required Experience

Qualified candidate must have at least 3 years (36 months) of cloud computing software development experience, including at least 3 years (36 months) of experience working with the following tools and technologies: MySQL or SQL, HTML, and JavaScript. Qualified candidate must have at least 3 year (36 months) of experience (a) administering Service Now platform in an enterprise environment, (b) creating Service Now update sets, promoting and testing through multiple instances and into production, (c) with ITSM practices, process flow analysis and methodology development, (d) designing, developing and implementing ITSM practices, facilitation programs and process review, (e) documenting change control procedures in user-friendly language, and (f) supporting the implementation of Service Now installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing. All experience may be gained concurrently.

THE UCARE DIFFERENCE

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.