Senior Specialist RedCard Fraud Prevention

Employer
Target
Location
Brooklyn Park, Minnesota
Posted
May 27, 2021
Closes
Jul 01, 2021
Employment Status
Full Time
Description:
Apply Today! Hourly rate starts at $17.44/hour with the potential for more based on experience and education. This role requires residency and maintaining residency in Minnesota (Central Time Zone).

About us:
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Our guest-facing contact centers directly impact Target's profit and growth while fostering an exceptional guest experience and guest satisfaction. Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, RedCard Fraud Prevention (RCFP) and Disputes Resolution (RDR).

As a RCFP Sr. Fraud Specialist, you'll be working in a fast paced production oriented call center. You will be expected to respond to inbound calls from our REDcard guests and manage their fraud solutions while meeting or exceeding our quality standards. You will validate REDcard guest's transactions and initiate the fraud claims process. You will protect guests' financial and personal information and mitigate fraud losses. You'll do all of this while working closely with peers, leaders, and other internal partners as needed to ensure work is completed accurately and done in a timely fashion. You'll also work in a multi-media environment (emails, phone calls, and chat messages) and using multiple computer systems, that may be challenging and fast paced, requiring you to prioritize work accordingly. Please note that your job duties and/or schedule may change at any time due to business needs.

As we continue our work to protect our team members, prospective team members and communities during the current COVID 19 situation, we've made temporary changes to our working environment for many of our roles. At this time, team members performing this role are temporarily working from home through January 2022. In the future, this position will be working from our Target Northern Campus location. Please talk with your recruiter should you have questions about any work from home requirements or expectations. Please note, this is only a temporary work from home arrangement and team members will be required to return to campus to resume working once instructed to do so.

Start Date: Monday, July 19th, 2021

Hours: 32 - 40, variable based on business needs

Training: Monday - Friday, 8:00am - 4:30pm CST (3 weeks)

Permanent Schedule: Monday - Friday, 11:30am - 8:00pm CST and every other weekend (Saturday & Sunday), 10:30am - 7:00pm CST. For the weekend rotation, a variable day off is provided during the week.

Starting pay: $17.44

The pay range starts at $17.44/hr, candidates may be awarded more based on years of relevant work experience and higher education completed

About you:
  • High School Diploma or GED; 4 year degree or equivalent experience desired
  • 2 years Fraud or related experience
  • Experience with Main frame applications
  • 1-2 years of previous guest experience or customer service experience
  • Proven superior verbal and written communication skills, including listening, negotiating and decision making skills
  • Ability to interact with guests and team members in a professional manner, show empathy, and de-escalate as needed
  • Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
  • Strong technical and critical thinking skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications


Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

Similar jobs

Similar jobs