IT Operations Analyst II
- Employer
- St. Catherine University
- Location
- Minnesota
- Start date
- Jun 4, 2021
- Closing date
- Jun 11, 2021
Job Details
The Operations Analyst provides level two technical support to university staff, students, and faculty to resolve hardware and software issues promptly and efficiently. Additionally, this role deploys desktop software and hardware for users by providing remote assistance and on-site support on our St. Paul Campus.
Responsibilities:
- Collaborate closely with level one support to transition higher complexity issues smoothly and efficiently.
- Serve customers promptly and work to bring issues to resolution.
- Coach Tier 1 support on diagnostics or documentation requirements that may aid in the timely resolution of issues.
- Adapts quickly to new and constantly evolving technologies.
- Promotes an environment of respect for all cultures, collaborating effectively with people from a variety of ethnicities, religions and abilities.
- Approaches issues analytically and focuses on the development of effective solutions.
- Serves customers promptly and respectfully.
- Proactively drive to resolve issues before they occur.
St. Catherine University in St. Paul/Minneapolis, Minnesota, is a comprehensive Catholic university and home to one of the nation's largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls nearly 5,000 students in certificate, associate, baccalaureate, master's and doctoral programs in traditional day and evening/weekend/online formats.
Minimum Qualifications
- Experience conveying technical issues and materials to a non-technical audience
- Experience serving customers of all cultures promptly, respectfully and effectively.
- Experience adapting to rapidly evolving products and technology
Preferred Qualifications
- Experiencing managing printers in a mixed MAC /windows environment
- Experience configuring ports on Juniper network switches
- Experience working with vendors
- Experience with IOS & MDM management with JAMF
- Experiencing with Phone moves/add/changes using IP Office and Google Voice
We seek creative, adaptable faculty and staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university's commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.
EEO Statement
St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at hr@stkate.edu or 651-690-6565.
Application instructions for STAFF
Visit St. Kate Careers to apply. Three references and successful completion of a background check will be required for employment. Application deadline is June 10, 2021.
St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace
Our university is a proud member of the Upper Midwest HERC and is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.
Company
ST. CATHERINE UNIVERSITY
Formerly the College of St. Catherine, St. Kate’s was founded in St. Paul in 1905 by the Sisters of St. Joseph of Carondelet, whose social justice mission of loving God and neighbor without distinction anchors our commitment to respond to the needs of the time. The University is named for St. Catherine of Alexandria, the 4th-century Egyptian philosopher, who suffered martyrdom for her faith.
St. Kate’s is a nationally recognized university with the College for Women at its core which is one of the largest Catholic colleges for women in the nation. It is one of the most comprehensive Catholic universities in the United States, offering access to an education in over 80 academic programs ranging from professional certificates to post-graduate degrees in the liberal arts and professional programs. In 2009, St. Kate’s moved from college to university status, retaining its tradition of academic excellence while expanding its structure to three colleges and three schools. The three schools are the School of Humanities, Arts and Sciences (SHAS), School of Business, and the Henrietta Schmoll School of Health (HSSH), each of which serves students in the College for Women, the Graduate College, and the College for Adults.
The University’s commitment to Inclusive Excellence encourages students across schools and colleges to incorporate global learning and experiences into their education. St. Kate’s is committed to making Inclusive Excellence a reality and has identified “Drive a Culture of Inclusive Excellence” as one of its six strategic priorities. Initiatives include the expansion of equity and inclusion-centered curricular content in specific courses and in each program of study, new recruitment strategies and training around elimination of bias, and retention efforts targeted for faculty and staff of color using professional development opportunities and resources. Finally, the plan has an explicit focus on the articulation and development of the essential skills students must possess to succeed in diverse and inclusive workplaces and communities and defining how the educational program and co-curricular student experience will foster these outcomes.
For career opportunities, please visit https://www.stkate.edu/careers
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