Mystic Lake Casino Hotel

Room Service Coordinator

Location
Prior Lake, MN
Posted
Jun 09, 2021
Closes
Jul 09, 2021
Ref
7579-2
Contact
Mystic Lake Casino Hotel
Category
Hospitality
Job Type
Employee
Employment Status
Full Time
Job Description Job Summary: Applies high guest service standards. Takes and delivers room service orders.   Budget/Asset Responsibilities:
Handles amounts of coin, cash, and cash-equivalent under close supervision. Days TBD - based on business needs Hiring Rate or Hiring Range $11.19 - $12.42/hr plus tips (based on experience) Requirements Job Duties:
  • Delivers food orders to hotel rooms. Presents bill to guests.
  • Takes telephone food orders from hotel guests and enters into P.O.S. system.
  • Prepares service cart for food order.
  • Restocks room service carts. Orders supplies as needed.
  • Performs room sweep to check for room service orders and processes appropriately.
  • Removes soiled room service trays and disposes of dishes/linens.
  • Enters and reconciles guest checks into database. Processes transactions pertaining to food charges. Reconciles cash drawer at the end of shift.
  • Maintains cleanliness/orderliness of work area.
Occasional tasks:
  • Assists in bussing and cashiering, as needed.
  • Assists in hosting and serving, as needed.
  • May be asked to perform as food runner, make toast, etc.
Job Requirements:

Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

  • Six months' cashier/food service experience.
  • Ability to read, write and speak English clearly.
  • Basic math skills.
Personal Interaction:
  • Guests- Provides service and information.
  • Other team members- Seeks and provides assistance and information.
Decision Making/Problem Solving Responsibilities:
  • Guest complaints
  • Working Conditions: Encountered on a regular basis as part of the work this job performs.
    • Inside (sheltered) work
    • On feet or standing
    • Noise Level
    • Level of Hazardous conditions encountered
    • Lifting- Maximum Weight in LBS.- 20
    • Other- Pushing dish carts weighing up to 100 pounds.

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