Technical Writer II
At the Toro Company's corporate headquarters in Bloomington, Minnesota we pride ourselves in being an industry leader for outdoor environment products. These markets include turf and landscape maintenance, snow and ice management, underground utility, specialty construction, and irrigation and outdoor lighting solutions. Our teams at this location take pride in being on the cutting edge of creating innovative products while partnering with world-class employees that bring passion to their everyday work. This is a location that truly values its employees with upward career mobility and advancement opportunities.
We invite you to become part of our team!
The Technical Writer II will research, write, and produce instructional content such as operator’s manuals, installation instructions, and Quick Start Guides. Create graphic line art, storyboards, animations to improve the customer experience in learning how to use Toro products. Learn and apply new technology to support topic-based authoring (DITA) and enhanced graphical instructions (animations and AR experiences).
Job Duties & Responsibilities:
Create accurate instructional content for Toro hardware and software products using text, line art, graphic storyboards, and animations.
Define and translate customer requirements into clear and concise instructional communications.
Apply the Toro structured XML architecture when authoring content and assist with the transition to topic-based authoring (DITA).
Reuse available text to maintain accuracy and consistency of the instructional content and to obtain reduced translation costs.
Study and apply the techniques required to create and edit animations and AR experiences.
Apply appropriate metadata to graphical communications for searching and reuse.
Create and route workflow requests for changes and new content to the editor, supervisor, and product teams (Engineering, Legal, Safety, Test, and Customer Care) for review and approval, and incorporate appropriate changes in the content.
Manage a multi-project workload and complete all projects on time to meet production schedule requirements.
Perform other duties as directed.
Work requires the level of educational development normally acquired by completing a bachelor’s degree from an accredited college in Scientific and Technical Communications, English, or related engineering field or applicable experience as a writer/artist.
3-5 plus years’ experience in instructional documentation.
Experience with XML; database publishing required.
Experience with Arbortext Epic Editor or similar application is preferred.
Demonstrated ability in technical illustration and animation/video creation is required.
Proficiency with Adobe Illustrator or Corel Draw is preferred.
Experience with Creo Illustrate and Creo Parametric CAD software is preferred.
Proficiency with MS software (Excel, Word, and PowerPoint) is required.
Mechanical background with the ability to understand and communicate technical and mechanical concepts is preferred.
Ability to read detail and assembly drawings and schematics is desirable.
Demonstrated ability to independently accomplish the duties and responsibilities as listed.
Other Job-Related Components:
Author instructional documentation that complies with the Toro Style Guide for Instructional Documentation.
Create graphics that comply with the Toro Style Guide for Graphic Documentation.
Work closely with the supervisor to ensure that all projects follow the Technical Publications processes and have the proper priorities and support to meet plant production and on-line requirements.
Communicate cross functionally with SME (subject matter experts), Engineering, Product Evaluation, Legal, Safety, Test, Customer Care, and Marketing.
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.