Home Based Sr Specialist Team Member Services FLOAT

Employer
Target
Location
Brooklyn Park, Minnesota
Posted
Jun 24, 2021
Closes
Jun 30, 2021
Employment Status
Full Time
Description:
Apply today! Hourly rate starts at $20.34/hour with the potential for more based on experience and education. This role requires residency and maintaining residency in Minnesota or Texas (Central Standard Time) if offered the role.

About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, the Transportation Command Center, Delivery Services (TCC), which provides round-the-clock resolution of logistical issues and Travel Services, which manages all travel and expense-related work for the enterprise.

As a Home Based Sr Specialist, TMS FLOAT you will provide real-time float support for three teams within Team Member Services; CSC, FMOC and TCC from your home. Support will include day-to-day help and troubleshooting for all Target HQ, Store, and Distribution team members, vendors, and key partners through a variety of contact channels (phone and off phone).

You will provide information and resolution to Property Management Technicians and other Property Management partners and vendors related to specific operational processes that are integral to supporting Property Management assets at all Target locations. You will create service requests and dispatch vendors to resolve issues impacting stores. You will monitor alarm signals from connected assets and diagnose and react to provide appropriate resolution. You will work through escalated issues and take partners to determine options for resolution based on your findings.

You will support and resolve issues for Target merchandise vendors, internal store and distribution teams, and external carrier networks to successfully move merchandise in a timely manner. You will support the movement of goods from vendor locations, to internal supply chain nodes, to stores, and finally to guest delivery. You will execute an array of operational tasks to include freight routing and optimization, load research and delivery defect monitoring.

You will be responsible for seeking information to help you understand the reported issue and how the issue impacts the business so you can provide solutions and respond with the appropriate level of urgency. You will be responsible for providing a positive client experience through clear communication and ability to quickly troubleshoot and provide a solution that meets the client's needs. You will be responsible for providing outstanding service every day, while demonstrating care and empathy.

You will need to have experience navigating multiple systems, be able to identify process or procedure enhancements, and proactively educate clients on available self-help resources. You'll be expected to enhance your knowledge through ongoing trainings and business initiatives. You will personally contribute to team objectives and service levels, while meeting all productivity and quality performance standards, and looking for ways to improve client satisfaction. As you grow your knowledge, you will be expected to be a team player by sharing insights, acting as a technical and process resource for other team members, and assist with training, process improvement, and knowledge updates.

Start date: July 26th

Day 1 schedule: Monday July 26th from 8:30am - 5:00pm CST

Training schedule: Monday - Friday from 8:30am - 5:00pm CST (for 8 weeks)

Work shift: You will be anchored to a specific service center in approximately 3 months rotations, after which, your schedule may be adjusted to meet the need of your next rotation. Night and weekend schedules should be anticipated with this role but will be communicated to you in advance of your rotation change. Shifts may fluctuate between 1st, 2nd or 3rd shift based on center rotation.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:
  • High School Diploma or GED required
  • Reside within the states of:
    • Minnesota (Central Time Zone)
    • Texas (Central Time Zone)
  • Ability to commute to a designated Target office site in certain circumstances
  • Ability to work a flexible schedule including nights, weekends and holidays
  • Access to a home work space that is clear of noise distractions to perform the role
  • Hardwired internet in your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued computer to the modem or router)
  • Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
  • Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions
  • 1+ years of proven experience in a technical Contact Center and/or Customer Service setting
  • Ability to interact with guests, team members internal business partners and vendors with a professional, friendly, and empathetic style
  • Strong analytical and problem solving skills, with ability to adapt to changing priorities and team needs
  • Detail-oriented with ability to determine root cause of problems and identify issues
  • Strong verbal and written communication skills, including the ability to effectively listen, negotiate and make decisions in a fast-paced environment
  • Ability to use various information sources to answer questions, identify problems and resolve guest issues
  • Strong technical skills, including experience with PC/Microsoft applications and ability to navigate multiple systems at the same time
  • Ability to safely lift and carry up to 25 pounds of equipment
  • College degree or applicable experience preferred


Additional Home Based requirements:
  • From time to time, and upon request, you may be required to complete an internet speed test and email a picture of your speed test result to your leader.
  • You will be required to deactivate wireless capability when using Target equipment during your work hours.
  • You will be required to save emergency and work telephone numbers (not including online resources) and other required notices in a conspicuous spot in your home workspace.
  • If there are lengthy disruptions to your power or internet service, you will be required to follow specific Target processes which may include taking unpaid time off if applicable.
  • You will take reasonable care to prevent unauthorized disclosure of or access to Target property or information by others in the home worksite.
  • You must log off or lock your Target issued computer when you are away from your workspace.
  • Target-issued equipment can only be used for Target business purposes and printing and/or storing proprietary information is not allowed.
  • You must maintain Target's dress code expectations while working from home.
  • You must maintain only one designated work location.
  • You must keep your workspace free from any personal cell phones, tablets or other such devices (especially video and audio recording devices).
  • You must use the surge protector that will be provided with your Target issued equipment.
  • You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
  • You are expected to follow Target's "Ergonomics in the Workplace" document when setting up your workspace and to ensure a safe work environment.
  • You should have a working smoke detector in or near the workspace.
  • You should have a first aid kit accessible near the workspace.
  • You will be expected to set up all Target issued equipment in your home workspace.**
  • You will be expected to disassemble and return all Target issued equipment as directed by your leader upon request and/or upon the ending of your role.**


By submitting an application, you acknowledge that you can meet all the above listed requirements

**Target will provide a reasonable accommodation to a qualified team member with a disability that prevents them from meeting this requirement, consistent with applicable law. If you believe you require an accommodation, please inform TA so that we can engage in a conversation to discuss possible accommodations. Americans with Disabilities Act (ADA) Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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