CUSTOMER SERVICE REPRESENTATIVE

Location
Brooklyn Park, Minnesota
Posted
Jun 23, 2021
Closes
Jul 22, 2021
Job Type
Employee
Employment Status
Full Time

JOB OVERVIEW:

This position will provide excellent customer service and support to our packaging customers, sales representatives and distributors for our products.

KEY RESPONSIBILITIES:

  • Processing of daily orders accurately with great attention to detail.
  • Processing of return authorizations (RMAs) and credit memos.
  • Research any customer discrepancies (order amount, shipping issues etc.) and provides a resolution and response in a timely and accurate manner.
  • Work closely with accounting for new account set up and collections.
  • Match daily paperwork related to orders and invoicing. Pull copies as requested.
  • Cross-train and provide coverage for other Customer Service Representatives.
  • Other duties as assigned.

QUALIFICATIONS/MINIMUM REQUIREMENTS:

  • High school diploma or G.E.D, college degree preferred.
  • 2-3 years’ previous experience working in customer service is highly recommended. 
  • Excellent written and verbal communication skills in a fast-paced environment.
  • Ability to assess and solve technical problems.
  • Organized with a strong attention to detail.
  • Strong knowledge of logistics and shipping processes to assist customers with shipping products globally.
  • Ability to work independently or as a team.
  • Able to deliver excellent customer service, externally and internally.
  • Proficient with Microsoft Office products.
  • Ability to operate general office equipment such as telephone, copier, fax, computer, etc.
  • Ability to take direction from multiple co-workers and managers.

WORKING CONDITIONS:

  • Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.
  • Required to exert physical effort in handling objects less than 30 pounds.

COMPANY OVERVIEW:

Located in Brooklyn Park, MN, Engage Technologies is the parent company of Squid Ink, Eastey, AFM, and Cogent. Squid Ink is a manufacturer of coding and marking systems and fluids for product identification and traceability. Eastey is a manufacturer of heavy-duty shrink-packaging equipment. AFM is a manufacturer and supplier of heavy-duty shrink sleeve labeling equipment, shrink tunnels, and shrink sleeve consumables. Cogent manufactures infrared drying systems used to dry ink in the industrial and graphics industries.

Equal Employment Opportunity Statement:  Engage Technologies is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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