Mystic Lake Casino Hotel

Dir of Hotel Operations

Location
Prior Lake, MN
Posted
Jun 28, 2021
Closes
Jul 28, 2021
Ref
7534-2_1
Contact
Mystic Lake Casino Hotel
Category
Other
Job Type
Employee
Employment Status
Full Time
Job Description Job Summary:
Directs all functions of the Hotel Operations departments, ensuring alignment with the strategic plan and vision of the enterprise. Develops operational strategies and initiatives to enhance quality and service in support of hotel and casino revenue goals. Responsible for meeting or exceeding revenue goals and managing budgeted expenses within agreed-to budget limits. Implements high guest service standards, ensures the maintenance and execution of best-in-class service, and drives results through leadership skills and abilities. Leads managers to deliver an outstanding team member experience and leads by example, supporting Gaming Enterprise Purpose, Vision and Values statements.   Areas of Responsibility:
Call Center, Hotel Front Desk, Hotel Housekeeping, Retail Store, Revenue Management, Spa and Pool, Transportation and Valet, Wardrobe.
Budget/Asset Responsibilities:
Responsible for developing and managing the Hotel Operations operating and capital budgets. Plans and controls cost. Assists with preparation of revenue and occupancy forecasting. Ensures that all assets assigned to Hotel Operations are well-maintained and appropriately managed.   Job Duties:
  • Provides strategic planning and direction in the areas of responsibility. Partners with enterprise leaders to collaborate on strategic planning and determine deliverables in areas such as Convention Services, Player Development, Guest Experience, Marketing and more.
  • Reviews and analyzes reports including: cost, strategic revenue, financial, labor and operations to determine operating requirements for enhanced revenues and minimized cost. Develops and maintains labor and product costs within agreed-to budget limits. Approves equipment, materials, and supplies purchases. Collaborates with peers to ensure that revenue budgets are met.
  • Develops and implements budget and strategic work plans, including requests for capital projects. Recommends capital expenditures for acquisition of equipment, intended to increase the efficiency of operations.
  • Leads team of direct reports with responsibility to interview, select, hire develop and proactively engage with their entire team. Responsible for development and performance of direct reports including onboarding, training, coaching, corrective action, recognition, performance reviews and terminations. Also responsible for the success of indirect reports within the areas of responsibility as well as retention strategies and results.
  • Continuously builds an outstanding team member experience defined as an environment of engagement, trust, inclusion, open communication, creative and diverse thinking, problem solving and collaboration. Accountable for retention and champions development and growth opportunities for team members.
  • Knowledgeable of day-to-day operations within the Hotel and able to lead a culture of continuous improvement, focused on both process and team member efficiency. Utilizes appropriate benchmarking and performance metrics to ensure optimum staffing levels, productivity and a positive team member experience.
  • Leads Guest Experience (GX) initiative within areas of responsibility. May directly respond to, or ensures effective and timely responses to, external and internal guests. Makes recommendations based on analysis and is responsible for driving efforts to improve (GX) thereby promoting greater guest retention, positive reputation, and overall business growth.
  • Ensures compliance with Gaming Enterprise Policies and Procedures and responsible for maintining, updating and improving departmental procedures.
  • Works with Security, Risk Management, Hotel Maintenance, Facilities and Engineering departments to ensure the protection and safety of guests, team members, and assets.
Days TBD - based on business needs Hiring Rate or Hiring Range 1. Based on Qualifications Requirements Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:
  • Bachelor's degree in business administration, hospitality or hotel administration or related field.
  • At least eight years of progressive full-service hotel operational management experience..
  • Experience within gaming and in a four diamond hotel or resort is preferred.
  • Progressive leadership experience with a minimum of 5 years of leading and managing a team at the senior level.
  • Experience in high volume, full service operations with a large number of employees.
    Proficiency in word-processing, spreadsheets, presentation, and electronic mail software
  • Knowledge of hotel-specific software.
  • Ability to read and interpret complex documents.
  • Superior learning agility, problem analysis and problem solving skills. Shows openness, and desire to tackle new challenges and situations. Proactive in thinking and participates as a leader in continuous improvement initiatives across the enterprise.
  • Valid driver's license may be required with good driving record.
Leadership Competencies:
  • A proven people leader with success building and leading high performing teams. Act as a leader of change and innovation across the business.
  • Skilled in proactively assessing organizational performance and aligning solutions with strategic and cultural initiatives.
  • Demonstrated success of strong relationship management and team building skills, with ability to influence leaders and team members at all levels within the greater organization.
  • Experience with change management and rolling out small and large scale initiatives.
  • Outstanding written, verbal, interpersonal, coaching and presentation skills with the ability to tailor messaging to the audience
  • Strong collaborator who influences effectively with a variety of internal and external stakeholders at all levels.

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