Mystic Lake Casino Hotel

Customer Care Representative

Prior Lake, MN
Jun 28, 2021
Jul 28, 2021
Mystic Lake Casino Hotel
Job Type
Employment Status
Full Time
Job Description

Playworks is Minnesota’s premier provider of quality child care and family fun. Playworks provides hourly and contract child care with an emphasis on early learning education for children 6 weeks to 12 years of age. The Playworks mission is to provide high-quality education and care to children, build cooperative partnerships with parents, provide meaningful employment, and provide a viable, fun, quality entertainment source for families.

Job Summary:

Monitors the health, safety and well-being of children, customers and employees.  Ensures proper release of children to authorized people only.  Understands Playworks departments and contributes to sales and retention through positive communication with customers, while providing positive, high quality customer care.  Ability to work in a team environment.  Enjoys working with children.

Budget/Asset Responsibilities:
POS Cash Register & Cash Handling

Job Duties:

  1. Greets and communicates current Playworks amenities, services, events, and directions to customers while providing quality customer service in a positive, professional manner.
  2. Understands and utilizes software systems at Customer Care desk, including creating security badges for customers. Ensures the release of children to authorized people only.  Understanding the priority of confidentiality.
  3. Computes charges, collects payments by cash and credit card, and makes necessary adjustments.  Prepares and is accountable for cash register shift reports, reconciliation, and cash counts at the end of shift.
  4. Works to ensure enrollment retention, repeat customer usage, and referrals through quality customer service.
  5. During emergency situations, implement and successfully complete an evacuation based on departmental procedures.
  6. Keeps work environment safe for children and employees.  Maintains cleanliness and orderliness. 
Days Monday - Friday Hiring Rate or Hiring Range $13.00 / hr Requirements
  1. Must be at least 18 years old.
  2. Previous customer service experience.
  3. Positive and professional behavior required.
  4. Previous experience with computer systems and money skills preferred.
  5. Excellent Customer Service skills.
  6. Pass background check, work physical and drug test.

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