Job Description Job Summary: Observe, document, and report on activities taking place at the SMSC Gaming Enterprise through the use of the Closed Circuit Television (CCTV) system, specialized equipment, and various software applications. Detect activity related to safety, security, and asset protection concerns such as theft, fraud, cheats/scams, or potential acts of violence. Conduct observation audits related to violations of policy, Minimum Internal Control Standards (MICS), and/or Title 31. Document findings in the daily activity report, incident reports, or gaming audits. Create evidence packages consisting of reports and copies of digital media for release to SMSC GE Management, the SMSC Gaming Commission, and/or outside law enforcement.
- Participate in investigations by reviewing and reconstructing incidents, compiling digital video information, preparing written reports.
- Actively monitor the Gaming Enterprise and other property operations through closed-circuit television to detect activities related to asset protection by guests or team members. Communicates findings to supervisor and generates written reports.
- Conduct observations/reviews of Guest, Vendor, and/or Team Member activity related to special requests from SMSC GE Management.
- Conduct observations to ensure compliance with SMSC GE policies & procedures, MICS, Gaming Regulations, and Title 31 requirements.
- Assist city, county, state, and federal law enforcement agencies in their investigation of cases as they may relate to activity at the SMSC GE. May be required to validate video investigative results through court testimony.
- Occasional Tasks.
- Must be 18 years of age or older.
- High School graduate or GED; associates degree or higher from an accredited college or university preferred.
- Any combination of casino surveillance experience or asset protection/loss prevention experience equal to two years.
- Strong proficiency in word-processing, spreadsheets, and electronic mail software. Ability to learn and utilize the various other casino specific software packages used at the Gaming Enterprise.
- Ability to prioritize the activity of assigned team as they conduct observation audits / investigations related to game protection, Title 31, health & safety, illegal activity, and asset protection.
- Must be able to handle a fast-paced environment and prioritize tasks based upon incoming workflow.
- Strong verbal and written communication skills.
- Well-developed analytical skills with strong attention to detail.
- Ability to provide and model consistent exceptional guest service towards guests, fellow team members, and vendors/contacts.
- Broad knowledge of casino games and rules, policies and procedures to include those related to Minimum Internal Controls (MICS), Gaming Regulations, and Title 31.
- Not related to, or involved with, any Enterprise team members in a cash-handling area.