Home Based Sr Specialist FMOC (3rd shift overnight)

Employer
Target
Location
Brooklyn Park, Minnesota
Posted
Jul 14, 2021
Closes
Jul 23, 2021
Employment Status
Full Time
Description:
Apply today! ! Hourly rate starts at $18.00/hour with eligible shift differential for third shift hours. This role requires residency and maintaining residency in (Minnesota, CST or Texas, CST) if offered the role.

About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, the Transportation Command Center, Delivery Services (TCC DS), which provides round-the-clock resolution of logistical issues and Travel Services, which manages all travel and expense-related work for the enterprise.

As an FMOC Home Based Sr Specialist, you will provide support from your own home to internal and external partners. These partners include store team members, Property Management Technicians and other Property Management partners such as vendors. You will provide information and resolution on specific operational processes that are integral to supporting Property Management assets at all Target locations including Headquarters, Stores and Distribution Centers. Your primary function will include supporting assets within Target stores such as Security, and Refrigeration systems and other general assets. Your support will include tasks such as taking phone calls, emails, chat, researching issues, and general processing. You will provide first level support for all building and asset-related issues, such as creating service requests and dispatching vendors to resolve issues impacting stores. You will monitor alarm signals generated from connected assets and follow established operational processes to diagnose and react to the issue. You will work through escalated issues and take partners to determine options for resolution based on your findings. You will be expected to meet specified department performance standards and goals related to quality and performance metrics.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

Start date: August 23rd

Day 1 hours: 10am-6:30pm CST

Training schedule:

-August 24-September 3: 11am-7:30pm CST

-September 7-September 24: 10pm-6:30am CST

Production schedule: Multiple schedule options available. All schedules are third shift (overnight) ranging from a start time of 6:00pm through 11:00pm CST and ending the shift between 2:30am and 7:30am. Shift preferences will be discussed during the offer process.

About you:
  • Reside within the states of:
    • Minnesota (Central Time Zone)
    • Texas (Central Time zone)
  • High School Diploma or GED
  • Ability to commute to a designated Target office site in certain circumstances
  • Ability to work a flexible schedule including nights, weekends and holidays
  • Access to a home work space that is clear of noise distractions to perform the role
  • Hardwired internet in your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued computer to the modem or router)
  • Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
  • Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions
  • 1-2 years of experience in Customer Service, Contact Centers or Operations and the ability to effectively support teams, vendors and guests
  • 1+ years of proven experience in Customer Service, Contact Centers or Operations
  • Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style
  • Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints
  • Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
  • Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
  • Ability to safely lift and carry up to 25 pounds of equipment
  • College degree or applicable experience preferred


Additional Home Based requirements:
  • From time to time, and upon request, you may be required to complete an internet speed test and email a picture of your speed test result to your leader.
  • You will be required to deactivate wireless capability when using Target equipment during your work hours.
  • You will be required to save emergency and work telephone numbers (not including online resources) and other required notices in a conspicuous spot in your home workspace.
  • If there are lengthy disruptions to your power or internet service, you will be required to follow specific Target processes which may include taking unpaid time off if applicable.
  • You will take reasonable care to prevent unauthorized disclosure of or access to Target property or information by others in the home worksite.
  • You must log off or lock your Target issued computer when you are away from your workspace.
  • Target-issued equipment can only be used for Target business purposes and printing and/or storing proprietary information is not allowed.
  • You must keep your workspace free from any personal cell phones, tablets or other such devices (especially video and audio recording devices).
  • You must maintain Target's dress code expectations while working from home.
  • You must maintain only one designated work location.
  • You must use the surge protector that will be provided with your Target issued equipment.
  • You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
  • You are expected to follow Target's "Ergonomics in the Workplace" document when setting up your workspace and to ensure a safe work environment.
  • You should have a working smoke detector in or near the workspace.
  • You should have a first aid kit accessible near the workspace.
  • You will be expected to set up all Target issued equipment in your home workspace.**
  • You will be expected to disassemble and return all Target issued equipment as directed by your leader upon request and/or upon the ending of your role.**


By submitting an application, you acknowledge that you can meet all the above listed requirements

**Target will provide a reasonable accommodation to a qualified team member with a disability that prevents them from meeting this requirement, consistent with applicable law. If you believe you require an accommodation, please inform TA so that we can engage in a conversation to discuss possible accommodations. Americans with Disabilities Act (ADA) Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

Similar jobs

Similar jobs