Web Scrum Lead

Minneapolis, Minnesota
Jul 31, 2021
Sep 03, 2021
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 12 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to support current and future Web based applications. Collaborate with business subject matter experts and/or business analysts to gather business requirements to create functional specifications for development. Perform gap analysis and recommend potential solutions, fulfill the role of a subject matter expert in functional requirement elicitation, document functional requirements, create functional specifications and prepare wireframes/flowcharts as needed. Prepare technical user manuals, system configuration documents and other technical reports will also be responsibilities of this role. R esponsible for the scheduling and conducting of the Agile scrum meetings and ceremonies. Coordinate testing for SharePoint development and the monitoring of ITSM tickets, to include assisting in their research and closure as needed to maintain SLA.

• Document and report system and/or application issues to users and development staff in a timely manner, including all relevant information and an assessment of the priority level of an issue; documenting with problem log as necessary and ensuring logs are appropriately updated in a timely manner.

• Collaborate and align cross-functionally with the business to understand and influence business requirements while considering IT goals and objectives and new and emerging technologies.

• Serve as subject matter expert in business user story elicitation.

• Document functional requirements and create RTTM's for the business and developers.

• Assist in monitoring performance, discover variances, and propose necessary actions per requirements.

• Assist Product Owners with Product Backlog Management and user story development and prioritization.

• Plan and lead daily scrum stand-ups, sprint planning, sprint grooming and sprint review ceremonies.

• Provide transparent and consistent feedback to Scrum team members and post sprint updates to Product Owners for backlog refinement.

• Prepare technical user manuals, system configuration documents and other technical reports.

• Develop and deliver progress reports, proposals, functional requirements documentation, and presentations.

• Participate as a member of the Development Team

• Assist as needed with the handling of Service Now tickets for Web applications (including but not limited to SharePoint, HUB, Extranet, Member and Provider portals).

• Coordinate and assist as needed with planning and test validation as required.

• Perform weekend and evening support as needed and/or scheduled.

• Other projects and duties as assigned.


Bachelors' degree in Computer Science preferred, demonstrated experience may be considered in lieu of degree.

Required Experience

Five years' experience as a Business Systems/Technical or Functional Analyst. Strong analytical and product management skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements. Knowledge of all phases of software development and a demonstrable track record of functional requirement writing.

Knowledge of Agile and Waterfall project methods.

Preferred Experience

Experience in health care or managed care programs. Two years working in Agile teams with experience in developing/updating Epics, User Stories, Acceptance Criteria, and project documentation. Knowledge of ITSM, Claim processing, MACESS, SQL Developer, Postman, OKTA, IKA.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 07/30/2021

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