Director Supply Chain - Operating Solutions Design

Minneapolis, Minnesota
Jul 30, 2021
Aug 23, 2021
Employment Status
Full Time
About us:

Target is one of the world's most recognized brands and one of America's leading retailers.

Target Global Supply Chain and Logistics is evolving at an incredible pace. We are constantly reimagining how we get the right product to the guest even better, faster and more cost effectively than before. We are becoming more deliberate, intelligent, automated and algorithmic in our decision-making, so that no matter how guests shop we deliver the convenience and immediate gratification they demand and deserve. We are on a mission to win decisively over any competitor, with a seamless and superior guest service experience unlike any they can offer. Our teams work with the agility, speed, and precision our mission requires, and we constantly come together to implement new processes in record time. So we're looking for exceptional people who are proactive, creative, independent, innovative, risk-savvy and comfortable working in varying degrees of ambiguity. Are you a critical thinker who seeks the root cause and can analyze both qualitatively and quantitatively? Are you a creative problem-solver who simplifies problems, quickly identifies solutions, commits to a plan and then positively influences others to execute it? If so, you will have success on one of our dynamic teams.

About the job:

A role on the supply chain Operating Solutions Design Team means being at the heart of our perpetual reimagining. This group is the think tank and laboratory for the innovative ideas that spark change throughout the supply chain. We are inventers, metrics masters, data geeks, testers, triers, course-correctors and askers of the all-important question "What if ... ?" You will do great work in an agile environment, and show off your cross-functional chops by managing complex relationships, partnerships and interactions. You will solve very specific, high-priority business challenges, each with its own problem-statement-turned-personal-mission. The best part of the team is we take our ideas and own them through implementation in the physical supply chain at Target. The role will also keep you engaged with the ongoing operations that flow goods to our stores and guests as you and your team support ongoing continuous improvement activities in service to our stores and warehouse team members. Your specific expertise-whether it's people, process, technology, or data-will be felt well beyond the boundaries of our Supply Chain organization, positively impacting our stores, Target team members and guests alike.

As a Director Operating Solutions Design, you will set the vision for a cohesive capability strategy for Target's current and future flow of product across the network. You will uncover and design creative and innovative ways to move our products faster and more efficiently to deliver uncompromising service to our guests. In this role you will be the decision maker across multiple supply chain business units to deliver on the global supply chain strategy. This leader will be the cohesive thread from operational performance and ongoing strategic process design through deployment.

You will manage large scale projects with multiple interdependencies and a team of designers that are working in an Agile environment solving complex supply chain problems and designing current and future processes. You'll leverage your ability to extract insights from data and analytics, deep root cause and problem solving to provide solutions for current and future problems and cultivate this methodology across the team. You will help your teams identify operational improvements along with recommendations of improvement in an iterative process that will impact over 18,000 team members. You will be a coach and mentor to process teams that are in charge of the physical and virtual process flows. As a leader, you must be bold and know how to work in a fast pace environment. Paramount to your success will be your ability to set goals and team alignment to achieve the objectives along with being comfortable with failing but failing fast. Success in this role will be measured by your ability to lead project execution and capability development, co-developing solutions at idea conception with process design owners, Target Tech, Operations, Stores, Automation, and Quality to create an error free capability with a high level of first pass yield. Good looks like an error free design process that has little to no rework loop, where work is prioritized with all teams to deliver the highest impact focusing on the capabilities that affect the most processes. Speed to deliver value to the stores organization is key while we continually focus on solving our unique retail challenges in a safe cost effective way.

About you:
  • Bachelor's degree or equivalent experience in relevant field
  • 5+ years in supply chain / or relevant industry experience including team leadership experience
  • Strong collaboration and influencing skills
  • Experience with process design methodologies like Lean, Six Sigma and Design for Six Sigma
  • Project management experience and root cause analysis and problem solving abilities
  • Critical thinking; ability to brainstorm on complex problems and leverage thought leadership to provide solutions
  • Strong communication skills; ability to draft narratives, frame problems and present in a variety of different settings
  • Declarative decision making to drive strategic and innovative outcomes
  • Ability to thrive in and navigate ambiguity - managing through setbacks and manage conflicts
  • Comfortable demonstrating courage and navigating conflicting viewpoints to resolution
  • Ability to be closely tied to current operational challenges and be able to improve current state while tying learnings into the future state design.
  • Ability to be single point of accountability for project deliverables and lead a flexible matrixed project team.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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