Sr Engineer - Case & Knowledge Team

Brooklyn Park, Minnesota
Jul 15, 2022
Sep 22, 2022
Employment Status
Full Time

Target as a tech company? Absolutely. We're the behind-the-scenes powerhouse that fuels Target's passion and commitment to cutting-edge innovation. We anchor every facet of one of the world's best-loved retailers with a strong technology framework that relies on the latest tools and technologies-and the brightest people-to deliver incredible value to guests online and in stores. Target Technology Services is on a mission to offer the systems, tools and support that guests and team members need and deserve. Our high-performing team balances independence with collaboration, and we pride ourselves on being versatile, agile and creative. We drive industry-leading technologies in support of every angle of the business, and help ensure that Target operates smoothly, securely and reliably from the inside out.

Target values engineers that care about:
  • Robust, distributed microservices and event-based architectures with mature CI/CD pipelines
  • Code as craft with a desire to solve complex engineering problems
  • Automating everything
  • Operational excellence with an approach to engineering that makes our guests and team members their top priority
  • Triaging large scale issues with a bias to prevent them from happening in the first place
  • Canary and A/B testing to push code during business hours
  • Innovation and experimentation with a focus on continuous learning
  • High observability with robust logs and metrics
  • High focus on security and protecting our guest's information
  • Scalable, highly available services
  • Fail fast, learn faster
  • A diverse, inclusive, and collaborative culture
  • Continuous Learning

The mission of the Financial and Retail Services (FRS) Engineering team is to ensure fast, reliable, and secure financial transactions and support - RedCard enrollments, GiftCard purchases, and guest support. We enable billions of GiftCard and RedCard transactions each year. We build applications to support millions of guests and team members with their critical issues from our Service Centers around the world.

As a Senior Engineer on the Case & Knowledge team, you will provide tools and technology to our Service Center agents to ensure that they're able to efficiently handle millions of yearly interactions with guests, team members, vendors, and partners. The products we build positively impact the funding of Service Center operations and help drive cost reduction through operational efficiency gains. You will strive to create frictionless tools that create joyful service interactions between agents and (guests/team members/partners).

This team maintain the customer relationship management platform used at Target. Cases document the service experience of the Guest, Stores, and internal team members; while sourcing, aggregating, and publishing gathered data so that its available for actionable business intelligence. Our knowledge base enables self-service help for guests on The CRM product provides service for phone, chat, email, and social channels; while containing multiple integrations with other Target systems to provide Service Center agents a 360-degree view of both guests and business partners.

Our engineering teams are empowered to select the appropriate technology for the problem they are trying to solve. Common technologies include:
  • Code Pipelines like Jenkins, Chef
  • Languages and Frameworks like Spring Boot, Java, Kotlin, Micronaut, Python, and Salesforce
  • Front end technologies like React and GraphQL
  • Databases like Postgres, MongoDB, Oracle, Elastic Search
  • Metrics visualizations like Grafana
  • Log aggregation with Logstash and Kibana
  • OS virtualization with Docker
  • Data streaming technologies like Kafka
  • Elastic compute platforms like Kubernetes
  • Enhancing capabilities using Machine Learning

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:
  • Four-year degree or equivalent experience
  • 5+ years of software development experience
  • Experience with object-oriented programming languages
  • Delivers high-performance, scalable, repeatable, and secure deliverables with broad impact (high throughput and low latency)
  • Demonstrates strong problem-solving skills and can help the team in triaging operational issues
  • Stays current with new and evolving technologies via formal training and self-directed education

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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