MBE Billing and Accounting Representative

Minneapolis, Minnesota
Aug 26, 2021
Nov 03, 2021
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 12 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: In the office or hybrid (in the office 3 or more days per week)

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to assist with the overall operations of the organization's billing department. Serve as department resource and liaison to provide accurate timely responses and resolution to inquiries and complaints from members, authorized parties, and internal departments. Assist with department processing to meet deadlines and targets. Responsible for the accurate and timely processing of basic financial tasks to ensure member accounts are established and maintained appropriately. Sort incoming mail, process and handle cash postings and deposits, EFT establishment and/or QA, initiate and respond to Service Forms and member correspondence as needed to ensure member financial information is updated appropriately.

• Process invoices, including accurate and timely premium payments, posting, reconciling, refunding and handling bank returns.

• Manage member financial information within billing system, including initial EFT (electronic financial transfer) form entry.

• Manage required and requested communication to members.

• Support members who are delinquent with their billing payments.

• Respond to member and insurance broker inquiries.

• Process payments to ensure members have access to member benefits.

• Coordinate and collaborate with Customer Service and Billing and Enrollment teams to resolve member inquiries.

• Generate reports and assist with audits as needed.

• Manage individual and group broker emails, requests and quarterly reporting.

• Identify errors in enrollment and billing through knowledge of contractual and regulatory requirements, policies, and internal and external systems.

• Participate in process and quality improvement, department initiatives/plan and employee engagement. Provide input into department policies and procedures, including creating and maintaining work instructions.

• Other projects and duties required.


High School Diploma or GED.

Required Experience

One year billing or accounts receivable experience in insurance or healthcare setting. Proficiency in Microsoft Word and Excel. Data entry experience. One year customer service experience. Ability to effectively manage varying workloads, stress levels and tight deadlines. Strong time-management, priority-setting and organizational skills.

Preferred Experience

Three years of billing or account receivable experience in a health insurance or healthcare setting. Experience with State, Medicare, Medicaid or Individual and Family health insurance plans. Demonstrated proficiency and experience in Intermediate Excel Skills. Alpha-numeric Data Entry test of 6,000 keystrokes per hour. 10 Key numeric data entry 6000 keystrokes per hour.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 08/25/2021

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