Inside Sales Specialist
Responsible for creating and coordinating the sales of RLC products to dealers in direct markets and distributor’s in non-direct markets.
DUTIES AND RESPONSIBILITIES
Achieves assigned sales objectives (monthly, quarterly & annual) for RLC products with responsibility toward category DPC.
Manages RLC direct dealer orders:
Utilizes all systems and tools including but not limited to: SAP, OMS, SalesForce, Booking, Warranty, SharePoint
Receive credit approval on all dealer orders from Red Iron Acceptance (RIA)
Processes credit/debit equipment adjustments for assigned territory under departmental guidelines
Assists Distributor Territory Manager (TM) with:
The daily release of orders in SAP to achieve sales results and meet dealer expectations
Cultivating new orders with existing dealers
Facilitating product transfers of field product between dealers based on demand
Conducting dealer portal training and guidance
Completing new dealer on-boarding
Communicates daily via telephone and email with assigned RLC dealers to:
Sell RLC products
Coordinate dealer shipments
Develop long-term relationships
Share current marketing program information and offers
Gain and share field marketing intelligence on a timely basis
Works with Toro Regional Sales Managers in the development of Distributor field sales personnel pertaining to sales of RLC products
Provides insight to Marketing and Management regarding RLC product forecasting, supply needs & inventory management.
Respond to dealer inquiries (personally or by referral within Toro) regarding:
Ordering Credit Concerns Shipping
Shipment Tracing Floor Plan Accounts Product Location
Spare Parts Equipment Transfers Programming
New Dealer Inquiry Advertising Prospective Dealer Inquiry
Proactively alerts marketing, engineering and manufacturing on all product quality concerns
Performs other related duties as required by Toro management
Responsible for sales efforts and related tasks for assigned geographical areas.
Individual must possess strong interpersonal and communication skills, both written and verbal.
Prior experience in a customer service atmosphere involving telephone sales is preferred.
Working knowledge of SAP Systems, OMS, DIS, SalesForce, Outlook, Excel, Word, Internet applications
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.