Director Product Management - Workforce Management (WFM)

Minneapolis, Minnesota
Sep 23, 2021
Oct 03, 2021
Employment Status
Full Time

Director Product Management - Workforce Management (WFM)

About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

Target Human Resources is well known for its signature ability to build the very best teams, and we infuse our work with Target's distinctive retail brand by continuously experimenting, evolving and innovating. With the chance to positively impact nearly 350,000 people worldwide in our stores, distribution centers and headquarters, you'll be a strategic partner to the both the leaders and team members who elevate and nurture the Target guest experience. Our dynamic, passionate and responsive team comprises specialized people-professionals from several diverse disciplines. We operate behind the scenes to create a progressive culture of value, respect, reward and professional advancement. Working with HR Product Management, you'll focus on the Workforce Management (WFM) systems and technologies that team members depend on to manage both work and life. Whether it's forecasting a schedule, managing time off, or tracking time; these critical systems keep things running smoothly for our hourly team members. HR Product Management is service-oriented, and puts team member success at the heart of our activities. Our goal is to give Target team members easy access to intuitive systems with relevant, complete and accurate information.

About the Job:

Product Teams at Target Corporation are accountable for the delivery of business outcomes enabled through technology and analytic products that are easy to use, easily maintained and highly reliable. Product teams have one shared backlog that is inclusive of all product, technology and design work.

As a Product Director, you will set the overall strategic vision for your product space and product team, are accountable for succeeding against identified business outcomes and metrics, will set and manage the product's budget and financials, set the short and long term product goals, and quarterly Objectives and Key Results (OKRs).

You will be accountable for building, coaching, and mentoring a strong team of product owners while also building a strong team culture of progress, transparency, and efficiency across Product teams. You will be responsible to elevate your collective team's performance by providing insightful, motivating, and constructive feedback to all roles on the team while also working with senior leadership and peers across pyramids to negotiate and remove execution related barriers for your teams.

You will drive product discovery with key stakeholders to validate hypotheses and concepts with customers before committing engineering time, as you lead highly complex work across multiple pyramids, with interrelated specialties. You will leverage data and analytics to provide competitive analysis, drive decision making, assess the health and effectiveness of your products and related P&L impacts, and to deliver recommendations to key stakeholders.

It will be critical that you possess an understanding of retail or similar area, relevant technologies and design principles in order to drive innovative and scalable solutions across multiple pyramids within Target. Job duties may change at any time due to business needs.

About you:

  • 4-year college degree (or equivalent experience)
  • 10+ years of retail experience or equivalent domain experience
  • 5+ years of product management or consulting within Workforce Management; with experience in strategy creation, end user focused solutions, software implementation, and cross-functional leadership
  • Strong Workforce Management (WFM) domain knowledge; forecasting, scheduling, and timekeeping
  • Strong functional knowledge of Workforce Management (WFM) systems (i.e; UKG/Kronos, etc.) with the ability to set strategic direction, design and deliver effective solutions by leveraging internal and external information
  • Demonstrated history of defining product strategy, setting and driving outcomes that meet the needs of the end user (our frontline team members).
  • Ability to manage vendor relationships with outside workforce solution providers to ensure Target is utilizing the product to full capacity and creating efficiencies in all departments
  • Strong communication skills and proven ability to influence both at a strategic leadership level and cross functionally; including the ability to facilitate communication between business and technology teams
  • Expert at working in the agile environment (e.g. user stories, iterative development, scrum teams, sprints, personas); demonstrated mindset of test / learn / iterate
  • Strategic mindset and bias for action with strong ability for strategic planning, defining OKRs and driving business outcomes
  • Ability to lead and influence a team while fostering relationships across multiple enterprise wide teams

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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