Mystic Lake Casino Hotel

Concession - Desk Attendant - Great PT Opportunity

Prior Lake, MN
Sep 07, 2021
Sep 30, 2021
Mystic Lake Casino Hotel
Job Type
Employment Status
Full Time
Job Description

Job Summary:

The purpose of this position is to contribute to membership sales and retention; oversee the functions at the assigned desk, assist members and guests in a professional, courteous and service-oriented manner; and to provide service enhancements to members and guests.

Job Duties:

  1. Actively pursue membership, bowling sales and recruits members and guests into activities and events.
  2. Ensure membership retention, repeat daily guest usage, and referrals through a high level of member and guest service delivery and response. 
  3. Greet members and guests with questions and concerns.  Perform one or more of the following:
    * Maintain schedules for usage of gyms, courts, golf simulator, batting machine, ice arena and/or bowling facility. 
    * Monitor activity sign up. 
    * Maintain accurate records of program participation and equipment usage. 
    * Reconcile daily sales.
    * Coordinate skate rentals and collect fees based on established fee schedule.
    * Assist members and guests with skate sharpening.
    * Assign alleys, collect fees, issue equipment to bowlers, and correct pin-resetting machine malfunctions.
    * Operate equipment necessary for the sale of concession items. Prepare adequate supply of food and beverages for sale. Up sell items at concession stand.
    * Perform point of sale functions for change and cash sales.  Complete procedures for balancing receipts to cash.
    * Monitor daily inventory of food and beverage supplies. Conduct weekly product inventory for reorder.
  4. Assist with the cleanliness and maintenance of area and equipment.
  5. Provide service enhancements to members and guests.  Assist members with questions, concerns, and directions.
Days Monday - Friday, Weekends Hiring Rate or Hiring Range Salary Based on Qualifications Requirements
  1. Ability to pass basic math test.
  2. CPR and First Aid Certifications or ability to obtain within 90 days of employment.
  3. On feet or standing 75 - 100% of shift.
  4. Must be able to lift 25 lbs.

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