Lead Arena Attendant - 2 Positions on 1st or 2nd Shift
- Employer
- Mystic Lake Casino Hotel
- Location
- Prior Lake, MN
- Start date
- Sep 12, 2021
- Closing date
- Sep 30, 2021
Job Details
Job Summary:
The purpose of this position is to contribute to membership sales and retention; to oversee the functions of the ice arena, assisting members and guests in a professional, courteous, and service-oriented manner; and to provide service enhancements to members and guests.
Job Duties:
- Ensures membership retention, repeat daily guest usage, and referrals through a high level of member and guest service delivery and response.
- Greets members and guests and assists with questions and concerns. Provides quality customer service to members and guests by managing ice bookings, answering questions and providing assistance with concerns. Monitor the rink and room bookings. Schedule ice reservations on an as needed basis. Coordinate skate rentals and collect fees based on established fee schedule. Assist members and guest with skate sharpening. Provides custom skate sharpening services.
- Ensure quality ice resurfacing to accommodate various activities (hockey, figure skating and public skate) by marking and maintaining the ice surface. Drive and operate the ice resurfacer and various other types of hand operated tools and equipment. Responsible for non-regular ice maintenance to include shaving, building, edging, removal and creation of the ice surface. Responsible for the operation and care of the ice resurfacing equipment (floor scrubbers, ice resurfacers and ice edgers) and monitoring the operation of the refrigeration systems. Assist with the cleanliness of the ice arena to maintain the arena in a neat and respectable condition at all times. Maintain and clean the board system and glass.
- Provides service enhancements to members and guests. Assists members with questions, concerns, and directions.
- High School Diploma or equivalent
- Valid driver's license may be required with good driving record
- One year of Ice Resurfacer (Zamboni or Olympia) driving experience
- C.P.R. and First Aid Certifications or ability to obtain within 90 days of employment
Company
Join a Multi-Year Top Workplace!
If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.
Visit Us At: http://www.mysticlake.com/employment
Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement.
Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.
- Location
-
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US
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