UCare

Provider Communications Specialist - BPO

7 days left

Employer
UCare
Location
Minneapolis, Minnesota
Posted
Sep 17, 2021
Closes
Oct 28, 2021
Ref
2557
Category
Healthcare
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 12 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

PROVIDER COMMUNICATIONS SPECIALIST - BPO

Work Location: In the office, work-at-home or hybrid (in the office 3 or more days per week)

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to support key provider communication initiatives and projects including project management, editorial and technical coordination, and website content management for various business-related operations for third-party partner. Collaborate with other UCare departments and third-party partner to maximize efficiency, consistency, and accuracy in corporate communications with third-party partner's provider network.

• Manage collection of content and implement timely updates/distribution on provider website, provider portal, Provider Manual, and communication vehicles. Track analytics on usage as needed.

• Identify and redesign digital content to enhance provider engagement, experience, and satisfaction. Leverage digital assets and analytics to monitor and measure the business-to-business experience.

• Review content and edit provider communications to ensure they are clear, concise, and free of grammatical errors.

• Execute email campaigns and maintain email database. Implement initiatives to increase/enhance accounts enrolled in database.

• Assist with editorial and consulting duties with other departments on provider communications, bulletins and provider website content.

• Develop and maintain processes and plans to implement provider communications vehicles and services for future third-party partners.

• Identify opportunities to evolve the processes and/or tools used to support Provider Communications.

• Participate in various cross-departmental work groups and committees as assigned.

• Other duties and projects as assigned.

Education

Bachelor's or advanced degree in communications-related field; demonstrated experience may be considered in lieu of degree.

Required Experience

Three years of communications or marketing experience, or demonstrated ability to effectively perform communication functions, preferably in a managed care organization, health delivery setting, such as physician group practice, hospital, health insurance, or community service agency.

Preferred Experience

Experience with health plan/provider communication/marketing issues. Project management, editing, website copywriting, media relations and health care experience preferred. Proficiency in Microsoft Word, PowerPoint, SharePoint, Excel and website content management systems.

THE UCARE DIFFERENCE

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 09/16/2021

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