Description:
Store Operations Lead Business Partner: Strategic Store Communications

Classification: Exempt

Date: December 2021

About Us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

Store Operations, Communications and Engagement

Right on pace with Target's distinctive retail brand, Target Store Operations is transforming for the better. Here, your work directly supports the store mission to be the guest-favorite through successfully developing and communicating the processes for operations, structure, model, technology and workforce management activities at +1,900 locations nationwide. Store Operations manages and enhances the informational resources for researching and resolving operational issues, while guiding and communicating with the field team and leaders who use them. Are you a customer service enthusiast who can actively listen to many points of view and then visualize how they'll perform when operationalized in a store? Are you happy to partner with leaders as well as field team members who are often the experts on how well a process is working? Can you offer specific and valuable experience within the massive store operations scope? Do you possess the innovative mindset to question the status quo, and the confidence to work under varying degrees of ambiguity and well-informed experimentation? Then you'll have success on one of our dynamic teams. A role within Store Communications means a big opportunity to continuously improve the communication channels between Target Corporate and our team members and leaders in the field.

As a Lead Business Partner in Store Communications you focus on strategic store communications, you will:

• Influence and collaborate with cross functional HQ teams to write communication for store and field leaders; support specific businesses by writing a variety of communications including: quarterly strategies, new merchandise strategies, brand launches, pilots and tests, emails, and more.
• Write in a variety of styles (technical, conversational, strategic) and update content for Target stores' intranet and mobile platforms.
• Create communication strategies to support end-to-end initiatives that drive operational improvement in stores via updated processes, operational efficiencies, and elevated team member and guest experience.
• Influence and lead internal Store Communication team strategies and processes.
• Collaborate with design, video, and other creative staff to ensure communications, photos, and video support Target's strategies, and are prepared and executed appropriately.
• Manage and monitor project and/or production schedules and ensure all deadlines are met with the allotment of review and feedback from leaders.
• Be a point of contact into Corporate Communications & Risk and Reputation functions to ensure stores are appropriately represented.
• Complete an on call rotation a few weeks per year to support any potential urgent communication needs.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• Minimum of 8 years of communication/writing experience, preferably including experience working at an agency and in a corporate environment
• Ability to develop compelling communication strategies with clear and measurable goals
• A creative storyteller and versatile writer, with an ability to hone in on key themes based on audience segment
• Ability to counsel leaders
• Team player who is able to build strong partnerships, can develop and share their own point of view, even if a differing opinion, and can hold stakeholders accountable to deadlines
• Superb writing and editing skills with a keen eye for detail
• Exceptional time management skills
• Strong business acumen and knowledge or experience inthe retail environment or service industry
• Ability to work across multiple business units within a large, matrixed organization

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications: