Front Desk Attendant - 2 PT Positions - see posting for days/hours
- Employer
- Mystic Lake Casino Hotel
- Location
- Prior Lake, MN
- Start date
- Sep 21, 2021
- Closing date
- Sep 30, 2021
Job Details
Job Summary:
The purpose of this position is to contribute to membership sales and retention; to oversee the functions of the front desk, assisting members and guests in a professional, courteous, and service-oriented manner; and to provide service enhancements to members and guests.
Job Duties:
- Actively pursues membership and recruits members and guests into activities and events.
- Ensures membership retention, repeat daily guest usage, and referrals through a high level of member and guest service delivery and response.
- Greets members and guests, checking in members and daily guest users; collecting fees; and assisting with member questions and concerns. Verifies membership status and admits active members through access gate. Screens visitors and non-active members and refers them to the appropriate staff member. Registers day usage guests and collects daily fee. Answers and responds to all incoming phone calls courteously and professionally. Directs phone calls to the most appropriate source, takes and distributes messages as needed. Completes membership sales paperwork in an efficient, accurate, and thorough manner. Performs point of sales functions for facility charge, cash, and credit card sales. Enrolls members and guests in programs and activities. Operates equipment including paging system, court lights, controls for music volume, and public address system. Monitors opening and closing procedures checklists.
- Provides service enhancements to members and guests. Assists members with questions, concerns, and directions.
Job Requirements:
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:- Must be 18 years of age or older.
- High School Diploma or equivalent
- Previous experience with money transactions
- Previous experience in a customer service organization
- Ability to pass basic math test
- P.R. and First Aid Certifications or ability to obtain within 90 days of employment
Company
Join a Multi-Year Top Workplace!
If you are interested in a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality people who share our commitment to service excellence.
Visit Us At: http://www.mysticlake.com/employment
Employee Benefits
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the SMSC's success. We reward our team members and employees with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (eight cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full-time team members are eligible for medical and dental insurance, three weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement.
Gaming Enterprise team members must be licensed by our Gaming Commission which requires a comprehensive background check and pre-employment drug test. Employees of Shakopee Mdewakanton Sioux Community must pass a comprehensive background check. Qualified candidates must provide proper documentation throughout the employment process. Candidates receiving a conditional offer must successfully complete all pre-employment requirements before an employment offer is confirmed.
- Location
-
Dakota Development Complex
2680 154th Street NW
Prior Lake
Minnesota
55372
US
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