Account Manager - Inside Sales
The Toro Company's Inside Sales Team is looking for customer–focused individuals to work alongside our channel partners to drive share growth across North America. Working alongside our diverse group of independent dealers, you will partner with outside distributor sales agents to grow Toro’s industry leading portfolio. Come learn more about this fun opportunity to grow your sales career!
DUTIES AND RESPONSIBILITIES:
Achieves assigned sales objectives (monthly, quarterly & annual) for RLC products with responsibility toward category DPC.
Manages RLC direct dealer orders:
Utilizes all systems and tools including but not limited to: SAP, OMS, SalesForce, Booking, Warranty, SharePoint
Receive credit approval on all dealer orders from Red Iron Acceptance (RIA)
Processes credit/debit equipment adjustments for assigned territory under departmental guidelines
Assists Distributor Territory Manager (TM) with: The daily release of orders in SAP to achieve sales results and meet dealer expectations. Cultivating new orders with existing dealers. Facilitating product transfers of field product between dealers based on demand. Conducting dealer portal training and guidanc. Completing new dealer on-boarding
Communicates daily via telephone and email with assigned RLC dealers to: Sell RLC product, coordinate dealer shipment, develop long-term relationship; Share current marketing program information and offers; Gain and share field marketing intelligence on a timely basis
Works with Toro Regional Sales Managers in the development of Distributor field sales personnel pertaining to sales of RLC products
Provides insight to Marketing and Management regarding RLC product forecasting, supply needs & inventory management.
Respond to dealer inquiries (personally or by referral within Toro) regarding:
Ordering Credit Concerns Shipping
Shipment Tracing Floor Plan Accounts Product Location
Spare Parts Equipment Transfers Programming
New Dealer Inquiry Advertising Prospective Dealer Inquiry
Proactively alerts marketing, engineering and manufacturing on all product quality concerns
Performs other related duties as required by Toro management
Responsible for sales efforts and related tasks for assigned geographical areas.
Individual must possess strong interpersonal and communication skills, both written and verbal.
Prior experience in a customer service atmosphere involving telephone sales is preferred.
Working knowledge of SAP Systems, OMS, DIS, SalesForce, Outlook, Excel, Word, Internet applications
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.