CommonBond Communities

Systems Specialist

Location
Saint Paul, MN
Posted
Sep 30, 2021
Closes
Oct 30, 2021
Ref
SYSTE001773-2
Contact
CommonBond Communities
Category
Other
Job Type
Employee
Employment Status
Full Time
\u003cp\u003e\u003cspan\u003eHome is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It\u0026rsquo;s why we\u0026rsquo;re more than housing\u0026mdash;we combine quality affordable homes with our on-site Advantage Services\u0026mdash;because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people\u0026mdash;families, seniors, veterans, and people with disabilities and other barriers\u0026mdash;call a CommonBond community \u0026ldquo;home.\u0026rdquo;\u0026nbsp; Our core values are\u0026nbsp;\u003cem\u003eRespect, Integrity, Partnership, Innovation,\u003c/em\u003e\u0026nbsp;and\u003cem\u003e\u0026nbsp;Excellence\u003c/em\u003e. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhy CommonBond Communities?:\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eWork-life balance\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eCompetitive salary\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eEmployee referral program\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eComprehensive benefits package\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eEmployee recognition and rewards program\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eA respectful and growth-oriented workplace\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eA chance to make a difference in the community!\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eOngoing training and professional development\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cspan\u003eCommonBond Communities invites qualified applicants to apply for the Systems Specialist position\u003c/span\u003e\u003cstrong\u003e\u003cspan style=\u0022color: red;\u0022\u003e\u0026nbsp;\u003c/span\u003e\u003c/strong\u003e\u003cspan\u003eat our\u0026nbsp;\u003cstrong\u003eSystems Specialist in our Central Office\u003c/strong\u003e\u0026nbsp;in\u0026nbsp;\u003cstrong\u003eSt. Paul, MN\u003c/strong\u003e.\u0026nbsp;\u003c/span\u003eThe Systems Specialist provides application support for the Yardi and Efforts to Outcomes (ETO) software systems.\u0026nbsp; They provide application training on standard processes for staff.\u0026nbsp; Create and maintain documentation used for training and procedures. The role also\u0026nbsp;creates and provides reporting to departments within the organization.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\u0022text-decoration: underline;\u0022\u003e\u003cstrong\u003eESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eApplication Support\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eSetup and maintain user access, menus, and security\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eManage security guidelines and settings of user roles\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eIntegrate acquired and new properties into the system\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eResearch and test new software versions, service packs, plug ins, and customizations\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eAssist in implementing upgrades to application system\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eModify database ensuring a streamlined collection of program outcome and impact data\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eTroubleshoot and resolve system malfunctions and technical issues\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eManage ETO helpdesk requests responding to requests within 24hours\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eApplication Training\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eMaintain standard training materials for new user training\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eCoordinate and lead new user training including in-person and elearning\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eProvide on-going support and training to end users\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003cstrong\u003eReporting\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eRun reports and coordinate internal and external reporting\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eComplete ETO reports training and build capacity as a report writer\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eMaintain high level of communication with Director of Applications and CBC Staff\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eCommunicate the status of issues and repair in a timely manor\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eCommunicate any down time to appropriate people as soon as possible\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eUpdate the Director of Applications and Application Team memembers on the status of ongoing issues\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eCommunicate software and procedural changes to staff\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eSuggests improvements in department specific work procedures\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eInteracts with Regional Managers with regard to developmental training of specific employees\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eMINIMUM REQUIREMENTS\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eGeneral knowledge of property management processes as they relate to successful multi-family and commercial operations\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eKnowledge of government housing subsidy programs\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003e Two years experience in property management, compliance or leasing\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eMinimum of 3 years of advanced Yardi systems experience or advanced ETO systems experience\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003e Strong technical knowledge and computer literacy\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eKnowledge of SQL report writing preferred \u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eAbility to speak effectively in interperson situations and before groups of employees\u0026nbsp; \u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eAbility and wiliness to work occasional evenings and weekend\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eDemonstrate experience working with a diverse population \u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eProficiency in Microsoft Word, Microsoft Excel, and Adobe Acrobat/PDF Editing\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003cstrong\u003ePHYSICAL REQUIREMENTS\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eAbility to type data into a computer\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eAbility to lift and carry up to 20 pounds\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eAbility to use hands to grasp, twist and pull\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eAccess to reliable transportation.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eWillingness and ability to travel between sites for meetings and trainings\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eWillingness for minimal travel including overnight trips as needed\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eAbility to communicate effectively written and orally.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e

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