Customer Service Representative/Inside Technical Sales Rep

Location
Hibbing, Minnesota
Posted
Oct 07, 2021
Closes
Jan 06, 2022
Employment Status
Full Time

Job Details Description  

Job Summary: Provides sales department with customer support, knowledge of products, aids in communication and problem solving. Responsible for sending out customer quotes and conducting follow ups.

Essential Job Functions

  • Ensure customer receives proper product quotations and correct product.
  • Respond to customer needs in a timely, respectful, and diligent manner.
  • Report and help resolve any customer complaints.
  • Maintain all required records clearly, accurately and completely.
  • Follow all department procedures and instructions set forth by the customer service manager.
  • Follow all corporate policies and procedures.
  • Communicates with other departments as required.
  • Perform work in a safe manner and follow all safety guidelines/procedures.
  • Domestic and International travel required and could include weekend travel depending upon the particular project.
  • Other related duties as assigned and deemed necessary by Supervisor. 

Knowledge, Skills and Abilities Required for Entry Level

  • Communicate effectively, in English, by both verbal and written means.
  • Comfortable with computers and must have the skills to prepare a wide variety of reports and documentation using Microsoft Office 365 Products.
  • Ability to read blueprints and understand technical writing.
  • Work effectively with fellow employees, independently, under pressure, and with accuracy.
  • Establish priorities and complete assignments efficiently with excellent attention to detail.
  • Dependability under both supervised and unsupervised conditions.
  • Organized, thorough and detail orientated.
  • Must be able to sit for long periods of time.
  • Ability to pass a pre-employment physical, drug and background test.

Minimum Qualifications for Application

  • High School Diploma or GED with 4-6 years experience in an industrial customer service environment OR
  • 2 year Associate’s Degree 

Preferred Qualifications

  • Knowledge of Epicor or similar ERP system.
  • Experience in Lean Manufacturing.

Qualifications Education Required

HS Diploma or GED or better.

Preferred

Associates or better.

Experience Required

4-6 years: Industrial or heavy equipment Customer Service Experience

Licenses & Certifications Required

Driver's License

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