Job Details Description  

Job Summary: Provides sales department with customer support, knowledge of products, aids in communication and problem solving. Responsible for sending out customer quotes and conducting follow ups.

Essential Job Functions

• Ensure customer receives proper product quotations and correct product.
• Respond to customer needs in a timely, respectful, and diligent manner.
• Report and help resolve any customer complaints.
• Maintain all required records clearly, accurately and completely.
• Follow all department procedures and instructions set forth by the customer service manager.
• Follow all corporate policies and procedures.
• Communicates with other departments as required.
• Perform work in a safe manner and follow all safety guidelines/procedures.
• Domestic and International travel required and could include weekend travel depending upon the particular project.
• Other related duties as assigned and deemed necessary by Supervisor. 

Knowledge, Skills and Abilities Required for Entry Level

• Communicate effectively, in English, by both verbal and written means.
• Comfortable with computers and must have the skills to prepare a wide variety of reports and documentation using Microsoft Office 365 Products.
• Ability to read blueprints and understand technical writing.
• Work effectively with fellow employees, independently, under pressure, and with accuracy.
• Establish priorities and complete assignments efficiently with excellent attention to detail.
• Dependability under both supervised and unsupervised conditions.
• Organized, thorough and detail orientated.
• Must be able to sit for long periods of time.
• Ability to pass a pre-employment physical, drug and background test.

Minimum Qualifications for Application

• High School Diploma or GED with 4-6 years experience in an industrial customer service environment OR
• 2 year Associate’s Degree 

Preferred Qualifications

• Knowledge of Epicor or similar ERP system.
• Experience in Lean Manufacturing.

Qualifications Education Required

HS Diploma or GED or better.

Preferred

Associates or better.

Experience Required

4-6 years: Industrial or heavy equipment Customer Service Experience

Licenses & Certifications Required

Driver's License