Coordinate all processes and functions of load planning and freight movement. Process shipment requests, plan and optimize shipments into loads using TMS (Transportation Management System), tender freight to third-party carriers, update TMS with current shipment information and respond to internal and external customer inquiries. Provide visibility to management and the customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions.
Duties & Responsibilities
Communicate professionally, effectively, and timely with both internal and external customers/contacts providing detailed instruction to various personnel via email and telephone
Communicate late pickups and/or deliveries, as well as any other load changes, to appropriate department personnel
Understand daily capacity needs and pro-actively communicate to appropriate teams or providers
Coordinate fleet capacity needs with operations leadership to coordinate Network needs/opportunities and execute agreed upon strategic plans
Comply with all Department of Transportation (DOT) regulations & safety compliance guidelines; validate driver hours of service to safely and legally facilitate the delivery of loads
Coordinate trailer capacity needs with operations leadership to coordinate Network needs/opportunities and execute agreed upon strategic plans
Track and monitor trailer pool accuracy
Ensure trailer count is balanced across locations to meet demands
Reconcile yard checks from both Toro owned facilities and other yards
Maintain file/tracking of lost or damaged trailers, track and investigate non-revenue trailers to gain positive control of these assets
Coordinate trailer maintenance, inspections and other items for compliance with DOT regulations
Bachelor’s degree preferred; minimum of high school diploma or equivalent with progressive related experience in analytics, operations systems, or related area will be considered
Minimum of two (2) years progressive experience in trucking operations, logistics, information technology, or customer service, required
Ability to interact and develop relationships with a variety of contacts
Clear and concise communication skills, both verbal and written, critical thinking skills
Excellent planning and organizational skills are required
Must be tactful, professional, and detail oriented
Strong data entry and system navigation skills required
Proficiency in Windows and Microsoft Office required
Experience with SAP in the Sales and Distribution track and Order to Cash Management a plus
Ability to manage large workload and excel at prioritizing and organizing tasks
Must be able to work effectively in high pressure situations in a fast paced environment
Ability to work independently and make a valuable contribution to team objectives
Aptitude to learn rapidly and adapt quickly to changing situations
Experience working with a transportation management system preferred
Adept analytical thinker with ability to think ahead and successfully analyze different pieces of information and put them together like a puzzle
Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.
Dexterity of hands and fingers to operate a computer keyboard and mouse, and to handle other computer components.
Reports to the Manager of Transportation Operations.
Extensive daily contact with suppliers and external customers, in addition to Manufacturing, Order Services, Sourcing, and Distribution Center personnel within Toro.
Maintain accurate trailer records, spreadsheets and databases and report status to ensure all assets maintain legal DOT inspections without fail
Conduct root cause analysis on all defects and use these data to drive continuous improvement activities as it pertains to both service and cargo claims
Maintain a high sense of urgency in tracking shipments to ensure on time delivery is met
Other projects and tasks as assigned
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.