Analyst Quality Programs (HQ Flexible)

Employer
Target
Location
Brooklyn Park, Minnesota
Posted
Oct 15, 2021
Closes
Oct 24, 2021
Employment Status
Full Time
Description:
About Us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

Beyond our world-class service centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

As a Quality Program Analyst, you will work autonomously/independently to manage and lead process improvement projects/initiatives/work streams by consulting with multiple business partners (service centers, reporting, survey, metrics, finance and compliance) in reviewing contacts, conducting accuracy reviews, analyzing data, creating presentations, collaborating/presenting recommendations and driving projects to implementation. You will be required to establish and maintain relationships with key business partners, understand business interdependencies, provide input to establish project objectives and drive execution to meet timelines. You will use critical thinking and decision making skills to drive improvement within team goals (quality, compliance and process improvement). Responsibilities also include, conducting root cause analysis (critical thinking/decision making), identifying impact, making recommendations, driving for completion and providing a post mortem analysis. You will effectively test our tools and systems to ensure accuracy of report outs and validation of information within the tools. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

This role requires flexibility to work from home or on-site.

About You:
  • Four year college degree or equivalent experience (Contact Center experience desired)
  • Strong interpersonal/communication skills with the ability to facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively
  • Analytical and critical thinking skills with the ability to leverage data to influence decisions, identify risks and improvement opportunities.
  • Ability to manage multiple projects simultaneously, maintaining appropriate prioritization and ensuring adherence to deadlines
  • Ability to apply discretion and sensitivity while working with confidential information


Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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