Senior Manager Enterprise Operations (Full-Time Remote or Hybrid)

Minneapolis, Minnesota
Nov 05, 2021
Nov 11, 2021
Employment Status
Full Time

About Us:
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

Target Operations is at the center of building and operationalizing strategies focused on enhancing Target's performance by establishing a true end to end approach. Through shared accountability and connecting our processes to aligned outcomes, from strategy to Guest, we drive continuous improvements that are sustainable. Our team supports the top priorities across the enterprise, critical to Target's success. We help plan, prioritize and sequence work across Enterprise Operations in an effort to identify new capabilities, eliminate program inefficiencies, and support the guests' needs. We bring a consistent approach to problem solving, and provide operational insights that enhance decision-making and grow the business. Do you love the idea of helping to shape the operations of one of America's leading retailers? Do you have a growth mindset? Are you strategic and can you effectively collaborate with a variety of stakeholders in order to solve complex problems? Then leverage your talent to provide Enterprise Operations support to the strategic priorities for Target.

A role within Enterprise Operations means helping to connect processes, from strategy to guest, to drive continuous improvements that are sustainable, and lead in an organization anchored in the Enterprise Strategy, Operations Strategy and Target Enterprise Operating Model. You will be a part of the team within Target that has visibility into where we have opportunities to improve how we execute, plan, and prioritize work and continue to elevate the way we meet the needs of the Guest across the Enterprise. You will use your influencing skills to help operationalize and activate how the organization works together connecting roles and responsibilities and how work is successfully accomplished.

As a Senior Manager, Enterprise Operations, you will work alongside business leaders to assess the needs of the business, understand the current situation, identify drivers for improvement, analyze root causes of performance gaps, and redesign end-to-end processes. You will support an environment that reinforces continuous improvement of business processes, increases consistency, reduces guest pain points and empowers other team members to enhance the value of the service they provide to guests.

You will lead, partner with, and support workstreams to identify impactful opportunities for operational improvements across end-to-end value streams. You will need the ability to work autonomously and lead working sessions with business stakeholders that drive to conclusions, agreement, and outcomes. In collaboration with the Director, Process Improvement, you'll leverage your project management skills to develop and execute detailed work plans, schedules, project estimates, resource plans, and status reports. You'll analyze project metrics, create reports that measure process performance against project initiatives and goals, and provide leaders with status updates/feedback. You will leverage problem solving strategies to deliver key performance indicators, such as quality improvements, cost reductions and waste elimination.

Core responsibilities of this job are described within the job description. Job duties may change at any time due to business need.

About You:
  • Four year degree;
  • 5+ years of relevant work experience (i.e. retail, consulting, process improvement, project management, etc.)
  • Outstanding written, oral, communication, networking, and presentation skills
  • Outstanding interpersonal skills characterized by effective interactions with a diverse range of internal and external constituents, stakeholders, and audiences
  • Ability to listen to varying inputs and perspectives, synthesize, and create an output, action plan, and/or communications plan
  • Ability to establish and maintain trusted cross-functional working relationships across the enterprise
  • Outstanding leadership, conflict management and ability to champion change management
  • Ability to operate in an ambiguous and rapidly changing work environment
  • Ability to challenge the status quo
  • Outstanding critical thinking and problem solving skills
  • Ability to use data and appropriate storytelling to influence senior leaders and support your perspective
  • Development, deployment, execution, and ownership of best practices for process management
  • Ability to work independently with limited direction
  • Computer skills: MS Office 365 (i.e. Outlook, Word, Excel, PowerPoint, One Note, SharePoint, etc.)

About us:

Target is an iconic brand, a Fortune 500 company and one of America's leading retailers.

Right on pace with Target's distinctive retail brand, in a role in Target Finance and Accounting, you will be a truly collaborative partner with a seat at the table. You'll bring your unique point of view, experience and passion for the work to your team and internal clients. In Finance, you'll be an integral voice in discussions that lead to Target's unparalleled shopping experience. Your analysis and recommendations will be directly applied to critical business decisions, from sales to merchandising and beyond. Within Finance, you'll enjoy the interesting challenges of the competitive retail space. You'll see your contributions come to life in virtually every area of this dynamic enterprise. And you'll grow and be challenged in your career while having a healthy balance with life outside of work.

A role in Finance Capabilities means partnering with Finance, technology, data science and analytics leaders to co-create solutions that maximize business value and enable key strategies that are critical to the enterprise and for the experiences we create for our guests. With broad understanding of processes across Finance, you will set the vision, align on the roadmap and mobilize teams to deliver needed outcomes. Given most strategies have a Finance impact, you will also serve as a trusted resource to guide other enterprise partners in their solutions to ensure the success and integrity of end-to-end deliverables.

As the Director of Process Excellence and Operations, you will lead the strategy, program management, and governance of process improvement opportunities across Finance and the effective operations and administration of key Finance systems. You will direct and provide partnership across the Finance technology portfolio where process improvement and cross-product collaboration is needed. Additional responsibilities of this role include playing a key leader role in the establishment and communication of the strategic themes or initiatives that drive the investments and strategy for Finance Capabilities. Lead a programmatic effort across Finance Capabilities to develop the critical process excellence competencies and proficiencies needed to drive value through all initiatives across the Finance portfolio.

Create the strategic approach for leveraging the process excellence skillsets across the Finance Capabilities portfolio to maximize value delivered through process improvement and efficiency efforts.

Structure and drive a Finance-wide effort to establish standards in measuring operational efficiency and goal setting to drive continuous improvement in all recurring processes, including the development of Key Performance Indicators (KPIs) and measurements for Finance. Identify and prioritize the greatest opportunities for process improvement efforts, develop a portfolio approach to solving, managing risks and implementing mitigation activities. Manage a diverse team requiring an environment of trust, innovation, accountability, open communication, and personal development. Ensure that each team member has the support and training they need to maximize their performance. Prioritize the highest value-added work, while creating an atmosphere of empowerment. Coordinate appropriate development plans for each team member and focus on engagement of team to ensure high level of performance.

Core Responsibilities of this job are described within this job description. Job duties may change at any time due to the business needs.

About you:
  • Undergraduate Degree - preferably in Information Technology, Accounting, Finance or Business related area
  • 10+ years of retail experience or equivalent domain experience and minimum of 5 years of experience leading process improvement or business transformation efforts leveraging and adapting standard process and problem-solving tools to drive value (e.g., Lean SixSigma)
  • Strong operational and functional understanding of business capabilities across Target or a technology/Finance organization
  • Effective at cross-functional collaboration, superior consulting, interpersonal, and facilitation skills
  • Excellent verbal and written communication skills
  • Demonstrated strong team leadership skills with proven ability to empower, influence and align teams
  • Expert problem-solving, critical thinking, and data-driven decision making skills
  • Strategic mindset and bias for action with strong ability for strategic planning, defining OKRs and driving business outcomes
  • Strong stakeholder relationship management and communication skills and ability to influence at all levels of management
  • Experience with SAP or similar general ledger system is preferred
  • Portfolio management experience is preferred

About Us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

On pace with one of the world's best-loved and most recognized retail brands, Target's Enterprise Strategy Implementation team is focused on the future. We are at the center of developing and enabling how Target evolves to meet the changing needs of our guests while winning a competitive global retail marketplace. Here, you'll partner with internal contacts and external firms in a wide variety of roles-whether you're a technical engineer in San Francisco or a corporate strategist at Target headquarters in Minneapolis. Do you love the idea of helping to shape Target's long-term strategy development? Are you a champion for rigor and process to ensure successful strategic planning? Can you bring your energy and big ideas to the table in order to build momentum in new business innovation? Then bring your talent to the game and join us in bringing to life a portfolio of initiatives designed to move Target forward.

A role within Enterprise Strategy Implementation means working with business leaders to drive the company's most important strategic priorities. It means being part of a team that works on a wide range of strategies from rolling out new marketing initiatives to developing new operational capabilities. And it means always bringing a high standard for problem solving, data driven decision making, and cross functional leadership.

Job Description:

As a Senior Strategy Implementation Analyst, you will work alongside team members from the Strategy Implementation team and core business functions to bring Target's enterprise strategies to life. You will do this by working with a team to bring data-driven problem solving approaches and iterative capability building to address Target's most meaningful enterprise challenges and drive sustained profitable growth. This includes analyzing root causes of gaps, providing key financial and operational data and insights, and developing project plans to bring new strategies to life. Additionally, you'll analyze project metrics, create reports that measure process performance against project initiatives and goals, and provide leaders with status updates/feedback. You'll aggregate inputs of core strategies and utilize problem-solving efforts on key projects to improve quality of the overall outcome. In addition, you will coordinate, support and lead both small and large working sessions with business stakeholders that drive to conclusions, agreement and outcomes. Working with the Director and/or Principal of Strategy Implementation, you'll execute detailed work plans, schedules, project estimates, resource plans, and status reports.

Core responsibilities of this job are described within the job description. Job duties may change at any time due to business need.

About You:

  • 4-year or advanced degree in a relevant field
  • 3+ years of practical experience, including strategic operations consulting roles, retail, supply chain, or other applicable industry experience

  • Strong problem solving skills. Ability to break down problems into fundamental parts, identify root causes, synthesize findings, and make informed decisions
  • Experience with different types of analysis (e.g., financial analysis and modeling, process analysis, statistical measurement analysis)
  • Strong written, oral, communication, networking, and presentation skills required (including comfort with Excel and PowerPoint)
  • Competent in project management; has the ability to manage tight deadlines
  • Strong influencing and interpersonal skills

  • Ability to take risks, learn quickly, challenge the status quo, and work under ambiguous circumstances

This position may be considered for a Full-Time Remote or Hybrid work arrangement based on Target's needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Full-Time Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado, Connecticut or Nevada residents is ($81,3000 to $146,400). Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Find competitive benefits from financial and education to well-being and beyond.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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