Technical Support Engineer - Hi Tech

Employer
Target
Location
Minneapolis, Minnesota
Posted
Nov 03, 2021
Closes
Dec 12, 2021
Employment Status
Full Time
Description:
About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

Target as a tech company? Absolutely. We're the behind-the-scenes powerhouse that fuels Target's passion and commitment to cutting-edge innovation. We anchor every facet of one of the world's best-loved retailers with a strong technology framework that relies on the latest tools and technologies-and the brightest people-to deliver incredible value to guests online and in stores. Target Technology Services is on a mission to offer the systems, tools and support that guests and team members need and deserve. Our high-performing teams balance independence with collaboration, and we pride ourselves on being versatile, agile and creative. We drive industry-leading technologies in support of every angle of the business, and help ensure that Target operates smoothly, securely and reliably from the inside out.

As a Hi Tech Technical Support Engineer, you serve as technical specialist to Target Team Members: providing one-on-one in-person, virtual, and remote support and education for hardware and software.

Job responsibilities may change at any time due to business needs.

As a Technical Support Engineer in Hi Tech, you will:
  • Provide a high level of technical support to end users daily
  • Rapidly resolve hardware, software, educational, and environmental incidents
  • Provide preventative maintenance to ensure hardware and software stability
  • Fulfill HQ hardware deployment/recover requests accurately and on-time
  • Coordinate and collaborate with partner support teams to drive issue resolution
  • Adhere to and advocate for Target's Information Security Policies and Best Practices
  • Drive continuous improvement with the development of new standards, best practices, and process improvements
  • Provide supervision/work direction to interns


About You:
  • BA/BS or equivalent experience
  • 1-2 years relevant technical support or helpdesk experience
  • Availability to work at multiple locations
  • Maintains technical knowledge within areas of expertise
  • Stays current with new and evolving technologies via formal training and self-directed education
  • Proven troubleshooting ability with Android OS, iOS, iPadOS, macOS, and Windows 10 (Office 365)
  • Strong support-minded focus
  • Strong problem-solving capabilities and analytical skills
  • Ability to build strong relationships with end users: understand their needs and translate into technology solutions
  • High-level written and verbal communication skills
  • Able to adapt in a rapidly changing environment, fast learner, self-starter, and highly passionate and motivated individual
  • Ability to multi-task
  • Comfort with ambiguity
  • Positive attitude
  • Familiarity with ITIL best practices
  • Experience with Agile methodologies - emphasis on Scrum and/or Scrumban


Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications:

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