Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.

Rewards

Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

www.ucare.org/careers/

EOE/AA

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 12 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

REGULATORY MATERIALS MANAGER

Work Location: Work from home, in the office or hybrid (in the office 3 or more days per week)

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible for the oversight and management of the development of all department-owned enrollee materials, including the corresponding timelines, review and submission process. Serve as subject matter expert on regulatory guidelines and work cross-departmentally to ensure understanding of, and adherence to, all materials-related regulatory content, timing, and delivery method requirements.

• Understand and apply federal and state regulatory requirements related to enrollee materials so that materials are accurate and compliant. Subject matter expert on Medicare, Minnesota Health Care Programs, and/or Individual regulations; material development and review; use of regulated models; required materials and corresponding deadlines; and content.

• Lead development of enrollee materials owned by the department . Manages assignments and timelines for writing, editing, and performing quality checks for accuracy of department-owned enrollee materials.

• Oversight and support of the enrollee operational letters process. Includes adhering to regulatory requirements, process maps, branding and timing requirements. Resolve issues, support health literacy edits, cross-departmental training and process improvements. Track/monitor volumes and assigned work based on capacity and priority.

• Hire, train, develop and supervise the Regulatory Materials Team. Includes assigning work based on skills and capacity, prioritizing, resolving issues, setting team standards, managing performance, and developing and maintaining training plans and resources.

• Participate in interdepartmental workgroups focused on enrollee materials planning and development to ensure issues are identified and addressed, relevant information is shared with stakeholders, and enrollee material approvals and distribution meet regulatory deadlines and enrollee needs.

• Oversee representation of UCare on external enrollee materials workgroups in the planning, discussion and review of models for required enrollee materials. Coordinate with additional UCare staff to create and review workgroup materials, as needed.

• Maintain policies and processes to produce accurate, timely, and compliant materials. Ensure Regulatory Materials Team follows established policies and processes.

• Support UCare departments in understanding materials-related regulatory requirements and the processes in place for review of materials.

• Other projects and duties as assigned.

Education

Bachelor's degree preferred; demonstrated experience may be considered in lieu of degree.

Required Experience

Management or supervisory experience. Two years enrollee materials writing experience in health insurance, managed care, or in a health-care delivery system. Experience leading cross-functional teams or business initiatives. Knowledge of Medicare, Medicaid, and/or Individual regulations, such as CMS' Medicare Communications and Marketing Guidelines .

Preferred Experience

Project management experience. Knowledge of NCQA requirements. Experience working with a content management solution.

THE UCARE DIFFERENCE

The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 11/10/2021