Business Process Optimization Manager

Minneapolis, Minnesota
Nov 18, 2021
Mar 11, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 600,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 12 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: In the office or hybrid (in the office 3 or more days per week)

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible for improving the overall quality of the Billing & Enrollment (B&E) function by creating a culture of continuous improvement through the use of a comprehensive education strategy and strategic departmental project management.

• Set strategic direction to achieve quality assurance (QA) best practices, streamline processes, and standardize work within the B&E function. Measure performance to those standards

• Develop Scorecards and Visual Management boards to communicate team performance within the department and to the organization

• Collaborate with the Operations Manager to create performance measures, monitoring tools and scorecards to communicate individual productivity/performance

• Collaborate with departmental and organizational leaders to identify and implement repeatable and sustainable process improvement efforts involving enhancements to core MB&E processing systems

• Plan, organize and lead both billing and enrollment focused/targeted improvement initiatives.

• Develop on-boarding, on-going and technology upgrade education programs and materials using adult learning theory as a foundation for all development

• Lead assigned team. Recruit, interview, select and retain high quality engaged team of professionals. Monitor onboarding, ongoing development and continuous engagement across the team. Mentor and coach to the next level. Establish and communicate clear expectations and performance standards and provide feedback in a timely manner.

• Represent MBE in committee and work groups as assigned.

• Other projects and duties as assigned.


Bachelor's degree - Preferred Business, Education or Healthcare Administration

Required Experience

Three years of management or supervisory experience. Three years education and/or quality experience. Three years of project management and/or process improvement experience.

Preferred Experience

Health Plan Operations experience in Enrollment and/or Membership Accounting.

Process improvement and/or Six Sigma experience. Experience working with CMS/DHS regulations.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 10/05/2021

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