IT SUPPORT TECHNICIAN – FULL-TIME

Mid-Minnesota Legal Aid (Legal Aid) is seeking a full-time IT Support Technician for its Minneapolis office. The IT Support Technician is a member of the technology team and reports to the Director of Information Technology (IT). The team also includes a Network and Database Administrator. The team’s purpose is to ensure the smooth operation of computers, software, and miscellaneous hardware in delivering legal services to disadvantaged Minnesotans.

As an equal opportunity employer, Legal Aid is committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates of all identities, experiences, and communities to apply. We welcome information about how your experience can contribute to serving our diverse client communities. Applicants are encouraged to share in their cover letter how they can further our goal of equal justice for all. We are committed to a discrimination- and harassment-free workplace.

RESPONSIBILITIES:

• Apply the principles of Legal Aid’s Racial Justice Values Statement in all interactions
• Accept and take ownership of IT support requests by prioritizing, diagnosing, and driving resolution, working with the team on more difficult requests
• Log Help Desk contacts using Jira Service Desk
• Enforce Legal Aid IT policies by communicating with staff members when necessary
• Perform basic Active Directory/Azure Directory administration
• Provide backup for Legal Server case management system
• Maintain smooth operation of Legal Aid IT facilities
• Other duties as assigned

QUALIFICATIONS:

• Must possess a great customer-facing presence and attitude
• 2+ years of support experience with Windows 10 operation system and Microsoft 365
• 1+ years of experience building or maintaining computers and peripherals
• Ability to perform problem resolution with IT systems
• Ability to learn new technology, software, and processes as they are deployed
• Broad understanding of network systems architecture
• Excellent organization and ticket documentation skills
• Self-motivated and a team player
• Diverse economic, social, and cultural experiences preferred

SALARY: $53,353 to $63,233 per year, depending on experience, plus benefits. Benefits include family medical and dental insurance, life insurance, vacation, and sick leave.

APPLICATIONS: Submit resume and cover letter expressing interest in the position online at https://mylegalaid.org/employment by December 8th, 2021, or until the position is filled.

If you require a reasonable accommodation for completing this application, interviewing, or otherwise participating in our employee selection process, please contact Jolene Chestnut at jchestnut@mylegalaid.org.

Please direct all other inquiries to hiring@mylegalaid.org.

Mid-Minnesota Legal Aid is an Equal Opportunity/Affirmative Action employer.