Description:
Apply today! ! Hourly rate starts at $18.00/hour. This role requires residency and maintaining residency in (Minnesota, CST; South Dakota. CST, Wisconsin, CST or Texas, CST) if offered the role.

About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication-whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service-from the inside out-through enterprise services our people can count on.

FRS has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From REDcard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarter locations to our stores and distribution centers, we directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management

Operations Center (FMOC) which acts as the property management hub for our store locations, the Transportation Command Center, Delivery Services (TCC DS), which provides round-the-clock resolution of logistical issues and Travel Services, which manages all travel and expense-related work for the enterprise.

As a TCC Home Based Sr Specialist, you will provide real-time support and resolution for Target merchandise vendors, internal store and distribution teams, and external carrier networks to successfully move merchandise in a timely manner, all from your home. You will support the movement of goods from vendor locations, to internal supply chain nodes, to stores, and finally to guest delivery. You'll support team members with computer system research and transportation data adjustments, acting as a resource for all team members for assistance in executing freight movement exceptions. You will execute an array of operational tasks to include freight routing and optimization, load research and delivery defect monitoring. You'll maintain department performance standards and goals related to quality and performance metrics. You'll research escalated issues and partner with various leaders to determine opportunities based on findings. You'll play a role in the development of editing of knowledge for your team while identifying training opportunities and may be asked to participate in special projects.

Core responsibilities of this job are described within this job description. Please note that your job duties and/or schedule may change at any time due to business needs.

Start Date: January 6th

Training Schedule: Virtual training will consist of a mix of web cam meetings, instructor led and self-paced training.

• Monday - Friday, 8:30 AM CST - 5:00 PM CST

Work Schedule: Openings available in 2nd and 3rd shift, including weekends.

• 10:00 PM CST - 6:30 AM CST
• 12:30 PM CST - 9:00 PM CST

About you:

• High School Diploma or GED required
• Reside within the states of:
  • Minnesota (Central Time Zone)
  • Texas (Central Time Zone)
  • Wisconsin (Central Time Zone)
  • South Dakota (Central Time Zone)

• Ability to commute to a designated Target office site in certain circumstances
• Ability to work a flexible schedule including nights, weekends and holidays
• Access to a home work space that is clear of noise distractions to perform the role
• Hardwired internet in your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued computer to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions
• 1-2 years of proven experience in Customer Service, Contact Centers or Operations and the ability to effectively support teams, vendors and guests
• Experience in logistics, distribution, or transportation desired
• Excellent verbal and written communication skills; ability to show empathy and de-escalate issues
• Detail-oriented with ability to determine root cause of problems and identify global issues
• Analytical skills with ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
• Ability to navigate multiple systems, including proficiency with PC/Microsoft applications
• Ability to work independently and use resources with minimal direction
• Ability to safely lift and carry up to 25 pounds of equipment
• College degree or applicable experience preferred

Additional Home Based requirements:

• From time to time, and upon request, you may be required to complete an internet speed test and email a picture of your speed test result to your leader.
• You will be required to deactivate wireless capability when using Target equipment during your work hours.
• You will be required to save emergency and work telephone numbers (not including online resources) and other required notices in a conspicuous spot in your home workspace.
• If there are lengthy disruptions to your power or internet service, you will be required to follow specific Target processes which may include taking unpaid time off if applicable.
• You will take reasonable care to prevent unauthorized disclosure of or access to Target property or information by others in the home worksite.
• You must log off or lock your Target issued computer when you are away from your workspace.
• Target-issued equipment can only be used for Target business purposes and printing and/or storing proprietary information is not allowed.
• You must keep your workspace free from any personal cell phones, tablets or other such devices (especially video and audio recording devices).
• You must maintain Target's dress code expectations while working from home.
• You must maintain only one designated work location.
• You must use the surge protector that will be provided with your Target issued equipment.
• You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
• You are expected to follow Target's "Ergonomics in the Workplace" document when setting up your workspace and to ensure a safe work environment.
• You should have a working smoke detector in or near the workspace.
• You should have a first aid kit accessible near the workspace.
• You will be expected to set up all Target issued equipment in your home workspace.**
• You will be expected to disassemble and return all Target issued equipment as directed by your leader upon request and/or upon the ending of your role.**

By submitting an application you acknowledge that you can meet all the above listed requirements

**Target will provide a reasonable accommodation to a qualified team member with a disability that prevents them from meeting this requirement, consistent with applicable law. If you believe you require an accommodation, please inform TA so that we can engage in a conversation to discuss possible accommodations. Americans with Disabilities Act (ADA) Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Qualifications: