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Lead Business Partner Store Ops - Experiential Ops - Mobile / Services

Minneapolis, Minnesota
Start date
Dec 3, 2021
Closing date
Jan 19, 2022

View more

Retail / Wholesale
Employment Status
Full Time
About Us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

Right on pace with Target's distinctive retail brand, Target Store Operations is continuing to transform the way it operates. Here, your work directly supports the store mission to be the guest favorite through successfully developing and communicating the processes for operations, style and experience, new structures, new operating models and new technology, and utilizing workforce management activities for our 1,800 locations nationwide. Store Operations manages and enhances the informational resources for researching and resolving operational issues, while guiding and communicating with the field team and leaders who use them. Are you a customer service enthusiast who can actively listen to many points of view and then visualize how they'll perform when operationalized in a store? Are you happy to partner with leaders as well as field team members who are often the experts on how well a process is working? Can you creatively envision more efficient processes and how they'll deliver a better experience for guests and team members? Do you possess the innovative mindset to question the status quo, and the confidence to work under varying degrees of ambiguity and well-informed experimentation? Then you'll have success on one of our dynamic teams.

Use your talents and experience with advanced proficiency on specific subject matters to apply established standards, practices and processes, lead projects within your department, and participate in large projects across the enterprise. Demonstrate self-direction, detailed problem solving, independent judgment and decision making in order to drive results for Store Operations.

As a Lead Business Partner - Mobile / Services, you will:
  • Drive operational improvement in stores by updating processes, improving operational efficiency, elevating the guest experience and increasing profitable sales
  • Lead end-to-end initiatives to achieve the necessary Return on Investment (ROI) while efficiently utilizing Target resources
  • Utilize critical thinking, strategy, research, analysis, issue framing, benchmarking and communications to understand and influence the technology, process, and organizational change management aspects of Store Operations business opportunities
  • Use data, insights and research to make a Target-before-team strategy that is cohesive with the enterprise needs
  • Maintain strong relationships with partners and peers to benchmark performance, identify emerging trends, best methods, tools, technologies and influence innovation
  • Represent Store Operations in enterprise cross-pyramid initiatives, ensuring store impact is communicated and understood
  • Establish comprehensive project plans and hold partners accountable to ensure all deadlines are met
  • Maintain close contact with the field team to understand operational opportunities and solicit feedback
  • Pursue opportunities for continuous business development and innovation
  • Act as an advocate for stores and address escalated questions or concerns
  • Lead/Coordinate store visits to assess and identify ways to reduce store expense, rework, simplify processes and solicit store feedback
  • Build understanding of the external landscape and identify trends in the industry that impact Store Operations and Target initiatives
  • Champion Target's purpose and beliefs across teams and while delivering upon business opportunities

Job duties may change at any time due to business needs.

About you:
  • Four-year degree
  • 6+ years of relevant work experience (i.e. retail, etc)
  • Ability to build strategic vision and drive organizational change
  • Experience influencing key business partners, including senior leadership, without authority
  • Project and process management/ownership experience
  • Ability to operate in an ambiguous and rapidly changing work environment
  • Ability to work independently with limited direction
  • Ability to challenge upward and challenge the status quo
  • Ability to resolve problems that are without clear precedent
  • Ability to influence and negotiate effectively
  • Ability to work in high intensity situations with tight deadlines
  • Ability to establish and maintain cross-functional working relationships across the enterprise
  • Strong critical thinking and problem solving skills
  • Strong leadership and conflict management skills
  • Outstanding written and verbal communication skills
  • Computer skills: MS Outlook, Word, Excel, PowerPoint
  • Desired MBA
  • Desired previous stores experience
  • Desired 6Sigma/LEAN certification

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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