Materials Operations Manager

7 days left

Minneapolis, Minnesota
Dec 23, 2021
Feb 04, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 12 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: In the office or hybrid (in the office 3 or more days per week)

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible for oversight and management of key operational aspects of creation and regulatory review of member materials. This includes internal regulatory review and external regulatory approval for all member materials, as well as planning and production of member materials through the content management solution. Responsibilities include ownership of enrollee ID cards, the company's content management system, and governance of translated and alternate format materials.

• Hire, train, develop and supervise the team. Includes assigning work based on skills and capacity, prioritizing, resolving issues, setting team standards, managing performance, and developing and maintaining training plans and resources.

• Lead governance, including the process, for translated and alternate format materials -- decision making, development and monitoring of key performance indicators, and organizational procedures.

• Own the enrollee ID card processes; consult with Materials Production Manager to develop production calendar. Lead cross-functional decision making regarding the content, format, delivery, and data needs to ensure enrollees have accurate, compliant, and timely cards. Develop quality standards and procedures to ensure output conforms to regulatory and UCare requirements, including content, format, and delivery requirements. Drive issue resolution and communication across the organization.

• Oversee work to ensure enrollee materials are reviewed for compliance by the Materials Coordinators; submitted timely to regulator(s), if needed; and approved. Support UCare departments in understanding materials-related regulatory requirements and the processes in place for review, submission, and approval of materials.

• Participate in interdepartmental workgroups focused on enrollee materials planning and development to ensure issues are identified and addressed, relevant information is shared with stakeholders, and enrollee material approvals and distribution meet regulatory deadlines and enrollee needs.

• Oversee and advance UCare's business use of a Quadient's Inspire software to gain efficiencies and controls. Support Template Designers to maintain and build member materials. Determine and act on strategies for data-driven sources of truth, reusability, and efficiencies.

• Support materials-related projects through business requirements, change management, and implementation to achieve efficiencies and cost savings. Identify, manage, and implement process improvements and efficiencies for Government Relations' materials-related responsibilities.

• Lead development, documentation and maintenance of materials-related department policies, procedures, and work instructions.

• Other projects and duties as assigned.


Bachelor's degree preferred; demonstrated experience may be considered in lieu of degree.

Required Experience

Management or supervisory experience. Two years enrollee ID card and/or materials experience in health insurance, managed care, or in a health-care delivery system. Experience in regulations and delivery of translated and alternate format materials; leading cross-functional teams or business initiatives; knowledge of Medicare, Medicaid, and/or Individual Market regulations; and project management. Demonstrated ability to create procedural documentation.

Preferred Experience

Experience working with content management solutions.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 12/22/2021

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