St.  Catherine University

Residence Hall Operations & University Services Specialist

Jan 04, 2022
Jan 26, 2022
Employment Status
Full Time
St. Catherine University and our Residence Hall Operations team invite applications for a Residence Hall Operations & University Services Specialist position.

The Residence Hall Operations team welcomes our student residents who come from a wide array of backgrounds and identities. We create seamless and easy procedures to support positive experiences for our student residents. We run all of the logistics for our student residence halls, hosting their home away from home! The Residence Hall Operations & University Services Specialist manages the day-to-day operations of the Residence Life Office, creating a welcoming and inclusive environment and providing services to students. In addition, this position administers the Residential Management System ( RMS ) - Mercury Software, setting up software templates and ensuring the integrity of student data. Responsibilities include:

  • Manage student sign up and room selection processes, assigning resident students to rooms and meal plans with the goal that all students are provided the opportunity to participate fully in the residential experience. This includes:
    • Collaborating with the Office of Student Accessibility and Accommodations, and individual students, to ensure residents with medical accommodations are assigned to spaces that fit their accommodations.
    • Managing the Family Housing waitlist.
    • Working with International Student Admissions staff to place new, international students into rooms.

  • Coordinate Housing and Meal Plan assignments and billing and manage all billing and credits related to room bookings, meal plans bookings, cancellations, and room damages.
  • Hire, train and schedule student staff, ensuring the office is adequately staffed during regular business hours and special events like Housing Sign Up, opening, etc.
  • Conduct regular training on roles and responsibilities including customer service expectations that are inclusive.
  • Maintain and Administer the Residential Management System ( RMS ). This includes building and updating templates, ensuring interfaces are running, maximizing use of the software to improve processes and collaborating with other departments to upgrade the system as needed.
  • Co-Manage Summer Conference Housing Program, collaborating to provide housing for summer camps and conferences.

St. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation's largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls students in certificate, associate, baccalaureate, master's and doctoral programs in traditional day and evening/weekend/online formats.

Minimum Qualifications
  • Bachelors degree. Four years of full-time, professional experience may be substituted for a bachelor's degree.
  • One year of full-time professional experience. Customer service experience.
  • Experience as an administrator of specialized software.
  • Experience modifying business practices to increase efficiency and productivity.
  • Proficiency with the Microsoft Office and Google suite of products.

Preferred Qualifications
  • Experience using computer applications such as Banner and RMS
  • Advanced knowledge of Microsoft Excel.
  • Experience using data information systems that work together to automate processes.
  • Experience in higher education and specifically student housing.

We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university's commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

EEO Statement

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at or 651-690-6565.

Application instructions for STAFF

Visit St. Kate Careers to apply. Three references and successful completion of a background check will be required for employment. Application deadline is January 25, 2022.

Given the way campus life inherently puts people in close proximity to each other, including residence and dining halls, classrooms, and gatherings, the University has determined that a vaccination requirement is the best way to keep our community safe and prevent potential outbreaks as we return to more regular, in-person operations. St. Catherine University is requiring all students, faculty (including adjuncts contracted for the fall semester and beyond), staff, and residents age 12 and older to complete their COVID -19 vaccination series unless the University approves a medical or religious accommodation or other accommodation/exemption as required by applicable law. New employees must submit vaccination documentation or be approved for an exemption/accommodation before beginning work. For more information, visit .

St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace

Our university is a proud member of the Upper Midwest HERC and is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit:

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