Clinical Care System Liaison - MH & SUDS

Minneapolis, Minnesota
Jan 05, 2022
Feb 02, 2022
Employment Status
Full Time
Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs.

UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers.

At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.




UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.


Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 150 Workplace for 12 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.


Work Location: Standard, hybrid or work from home

The health and safety of our employees, members, providers, and our community is our highest priority. Therefore, all new employees are expected to be fully vaccinated against COVID-19 prior to starting at UCare, subject to limited exceptions such as for a sincerely held religious belief or for medical reasons.

Position Description

This position is responsible to oversee care system product training related to Mental Health & Substance Use Disorder Services (MH & SUDS) for internal staff and external counties, delegates, and stakeholders. Develop strong partnerships and serve as a key contact for care system and county inquiries about UCare products and care coordination processes. This will include changes in processes and regulatory expectations. Participate as a key contributor in the clinical training of UCare's care system and county partners to ensure that relevant training materials are developed and maintained.

• Develop and maintain a working knowledge of new and existing care system products relative to product functions and introduce new care system products to MH & SUDS staff and external customers.

• Serve as the primary contact for care systems and counties. Provide support for clinical issues and regulatory issues as they relate to UCare products.

• Coordinate communications regarding care coordination changes. Serve as the lead contact when UCare is outreaching to counties and care systems to discuss care coordination updates.

• Represent MH & SUDS in internal and external care system and county-based work groups or initiatives.

• Utilize audit findings to identify knowledge gaps with external customers and assist with closing identified knowledge gaps.

• Develop and maintain training materials for external customers, including product information and updates, care coordination manuals, newsletters, care management specific webpages, etc.

• Conduct MH & SUDS-related training as needed for care systems.

• Maintain a strong working knowledge of regulations, and team functions in order to respond to questions related to care coordination functions.

• Coordinate and facilitate care coordination-related projects as directed, such as monthly enrollment files, transitioning large groups of members in response to product change, implementing a new product at county sites, responding to information requests by regulators, etc. Be able to prepare and implement project plans, statements of work, and/or process flow documents related to projects, and be able to prepare and speak to results analysis as needed.

• Collaborate with team and provide back-up as well as maintain a positive working relationship with care system and county staff; maintain those relationships with finesse and graciousness.

• Prepare monthly reports on activities and identify opportunities to increase efficiencies, productivity, and quality of work. Be knowledgeable about the demographics that a certain delegate agency works with, and be prepared to support them with demographic specific resources, including social determinants of health.

• Other projects and duties as assigned.


Bachelor's degree in health-related field, nursing or social work background preferred.

Required Experience

Two years' experience in training. Strong health plan, managed care, health services, or other related experience.

Preferred Experience

One-year experience in Medicaid or Medicare risk managed care programs.


The UCare difference is our people power - employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 01/04/2022

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