Sr Onboarding Project Manager

Minneapolis, Minnesota
Jan 15, 2022
Jan 19, 2022
Employment Status
Full Time
Join Target's Digital team as a Senior Onboarding Project Manager for Target +, Target's platform for a curated assortment of product from the industry's best third-party Brands and Sellers ("Partners"). On the Target + team you will own the critical early phase of the Partner lifecycle by project managing all onboarding activities to help Partners be successful on the platform. Primary responsibilities of the Sr Onboarding Project Manager are:
  • Navigate Partner's success in joining the Target Plus platform by determining partners' business goals, building project plans, tracking progress, and suggesting improvement tactics while monitoring progress on KPIs
  • Build onboarding plans with Partners and collaborate with internal teams to successfully manage the execution of integration, onboarding and training
  • Create, manage and deliver onboarding and training programs including training content, process documentation, learning plans, webinars, etc. to ensure Partner success
  • Maintain project plan, ensuring milestones are on track and that clear and consistent communication in happening amongst internal and external stakeholders
  • Manage to resolution issues that may arise during the onboarding process
  • Ensure completeness of project, monitor Partner progress and effectively transition Partners to our long-term operating model
  • Analyze customer satisfaction scores post-onboarding and collaborate with internal teams to determine improvements to the process

  • Four-year degree in related field
  • 5+ years experience in customer success, project management, or onboarding & training
  • Strong communication skills (verbal and written) with the ability to interact with mid-level leaders within and outside of the organization
  • Strong interpersonal skills to build relationships with, and influence, Partners and effectively communicate with other members of Target +
  • Proven ability to manage details of a project such as determining milestones, highlighting status of project, managing risks, and driving resolution through personal action or accountability through others

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


Similar jobs

Similar jobs