IT SERVICE DESK SPECIALIST

Location
Saint Paul, Minnesota
Posted
Jan 05, 2022
Closes
Jan 20, 2022
Employment Status
Full Time

Who May Apply: Open to all qualified applicants

Date Posted: 01/05/2022

Closing Date: 01/20/2022

LA3 Salary Range: $17.61 - $25.92/hourly; $36,769 - $54,120/annually

LA4 Salary Range: $18.94 - $28.02/hourly; $39,546 - $58,505/annually

LA5 Salary Range: $21.59 - $31.82/hourly; $45,079 - $66,440/annually

Job Summary

The Office of Attorney General Keith Ellison — one of Minnesota’s largest public law offices and recently recognized as a Star Tribune 2021 Top Workplace — has a clear mission: we help Minnesotans afford their lives and live with dignity, safety, and respect.  We are a dynamic group of dedicated professionals who could all work elsewhere but choose public service as a calling, and we are actively building an internal culture that supports that calling.

The Office is currently seeking a Service Desk Specialist in the Administration Division of the Office. The successful candidate should be comfortable in a professional environment and must have the ability to multitask, be highly organized and detail‑oriented. This position provides technical support for end-users on workstations, laptops, printers, and peripherals.

You will join a dedicated group of Information Technology (IT) professionals that work to support all system devices and applications used by the Office. Primary responsibilities include first point of contact for Service Desk incidents responding to questions and actively managing the actions that result in a timely solution. This position will maintain accurate equipment inventory, assist the Desktop Team with physical inventory controls, be the communication link between all facets of IT and the rest of the Office, and fulfill staff equipment requests, including preparing equipment for trials.

Responsibilities include but are not limited to:

  • First point of contact for Service Desk inquiries and issues on Help Line and Help Desk systems
  • Account creation and maintenance. (Microsoft Active Directory, MS Teams, and MS Exchange, Adobe, Document Management, Case Management Databases, Everbridge)
  • Assign and track equipment in the asset management system
  • Onboarding new staff with IT training overview
  • Applications training for staff
  • Document management system maintenance
  • Maintaining office VOIP phones and accounts         
  • Help Desk maintenance, creating and maintaining custom fields and forms, license management, and updating knowledge base solutions
  • Assist with content updates for the intranet
  • Produce and host All Staff meetings and Continuing Legal Education (CLE) Events via Microsoft Teams and WebEx

Minimum Qualifications

  • Technical degree in computer science or related discipline with at least two years related experience
  • Strong verbal and written communication skills
  • Excellent customer service skills
  • Ability to manage multiple competing projects and demands
  • Proficient in Microsoft Office Products
  • The ability to work as a team
  • Detail-oriented and have a strong work ethic
  • Strong problem solving and analytical skills

To be considered at the Legal Assistant 4 (LA4) level applicants must have 4 years related experience.

To be considered at the Legal Assistant 5 (LA5) level applicants must have 8 or more years related experience.

Why Work For Us

GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short- and long-term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

Public service with this office may qualify applicants to have part of their student loans forgiven under a federal student loan forgiveness program for state government employees. (Visit Here is the link: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service for more information.)

Our differences make us stronger and leveraging them helps us create a workforce where everyone can thrive. The State of Minnesota is an equal opportunity employer. We are committed to embedding diversity, equity, inclusion, and accessibility at our workplace. We do this by developing strong leaders and advocates, increasing cultural competence, and understanding among all employees, and removing institutional barriers and attitudes that prevent employees from advancing as far as their talents will take them. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex (including pregnancy, childbirth and related medical conditions), marital status, familial status, receipt of public assistance, membership or activity in a local human rights commission, disability, genetic information, sexual orientation, gender expression, gender identity, or age.

How to Apply

Interested applicants must apply online through the State of Minnesota Careers website, which is the State’s official application and hiring site. The deadline for applications is January 20, 2022.

  1. Go to www.mn.gov/careers;
  2. Apply for posting number 51163

Contact

If you have questions, contact Sarah Spence-Koivisto at sarah.spence-koivisto@ag.state.mn.us or 651/757-1050.

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