Ditch Witch Customer Service Representative II

Location
Perry, OK
Posted
Jan 06, 2022
Closes
Feb 05, 2022
Ref
JR3219
Category
Other
Job Type
Employee
Employment Status
Full Time

Major Function
Provide front-line customer service and support for internal and external customers through order entry, order maintenance, order inquiries, and related problem research and resolution. Support includes technical assistance and providing information regarding part identification, availability and pricing with the use of various software and documented procedures. Demonstrates high standards of professional conduct with all internal and external customers. Responsible for managing other critical assigned tasks that impact and support the daily operation of the Parts department as well as other related areas within the organization.

Duties & Responsibilities

1. Handle incoming calls and other communications. Provide accurate information and support to dealers, distributors, mass retailers, consumers and other departments regarding, order status, order inquiries and changes, order tracking, shipment issues, and policy questions.

2. Provide technical front-line support to dealers and other departments regarding part identification, pricing, part availability, part research, and internal part issues.

3. Make sound decisions to resolve any issues and/or problems related to phone calls, emails, faxes, and electronic orders by utilizing available resources such as internal and external personnel, software programs, documented procedures, and all reference materials to ensure customer satisfaction.

4. Demonstrate and continue to develop through training, team involvement, and interaction with other departments, the skills needed to maintain the highest standards of professional excellence.

5. Ensure orders are released and processed promptly to align with shipment dates and needs.

6. Additional duties and projects as assigned.

Qualifications

· High school diploma, or equivalent

· 0-3+ years prior customer service experience and excellent phone skills.

· Works under general direction.

· Responds to inquiries and requests within guidelines.

· Uses good judgment when dealing with customers.

· Handles more varied assignments.

· Mechanical aptitude and ability to handle wide range of phone situations in a professional manner required for higher level

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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