Field Service Technician

Location
Rogers, Minnesota
Salary
$24.00 - $27.00 per hour
Posted
Jan 26, 2022
Closes
Feb 25, 2022
Job Type
Employee
Employment Status
Full Time

Field Service Technician

Located at Eastey Enterprises in Rogers, MN

SIGNING BONUS

We are offering two signing bonuses. With satisfactory work and attendance, you would be eligible to receive $500 after 30 days and $1,000 after 6 months.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

SUMMARY

The Field Service Technician role in the packaging service department will include sales/applications support, applications and service-related procedure development, training customers or distributors on packaging equipment, technical phone support, field service, equipment installation and repairs on all packaging equipment.

KEY RESPONSIBILITIES:

Service Support:

  • Conduct field service and installation work.
  • Provide technical phone support to customers including extended hours of support.
  • Parts Quotes
  • Record all Tech Support interactions with customers.
  • Submit expenses in timely/accurate manner.
  • PLC Knowledge
  • Complete Trip Reports in timely manner
  • Ability to work effectively and independently
  • Escalate service issues as required.
  • Troubleshooting electro-mechanical assemblies and machinery.
  • Access bills of material and drawings to support repair efforts.
  • Document work performed, time and parts used to complete duties.  May access computerized returned-goods system to enter updates or obtain information.
  • Advise supervisor or other departments of unusual damage, repeat failures
  • Recommend changes to design, assembly or packaging procedures to improve product serviceability, performance or durability.
  • Adhere to department policies for warranty and service repairs.
  • Follow customer’s site requirements for personal protective equipment, behavior, etc.
  • Ability to travel up to 50% - 75%
  • Excellent Customer Service Skills

Miscellaneous:

  • Work safely.  Maintain safe, clean, and organized work area.
  • Train coworkers as assigned 
  • Other duties as assigned.
  • Parts Orders
  • Ability to lift 50 lbs.
  • Tools Supplied
  • Work location in Rogers, MN

Qualifications and Experience:

  • High School Diploma
  • Associated Degree in Automated Systems & Robotics, Industrial Automation, Electronics, Automation
  • Work safely.  Maintain safe, clean, and organized work area.
  • Technical Training
  • Experience with Electro-mechanical machines/equipment (3-5 years)
  • Experience with Field Service and Installations
  • Valid Class D Driver’s license
  • Valid Passport
  • Field Service
  • Installations
  • Manufacturing Support

WE HELP COMPANIES DELIVER PRODUCTS TO THE WORLD

Engage Technologies Corporation is the parent company of Squid Ink, Eastey and AFM. Eastey is a leading manufacturer of heavy-duty shrink-packaging equipment and automated case sealing systems for packaging applications. Located in Rogers, MN.

Engage Technologies Corp. offers a competitive compensation pkg., including medical and dental benefits, PTO, company matched 401(k) and Profit sharing.

COVID-19 considerations:
We maintain the CDC cleaning recommendations and follow their guidance.

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