Operations Director

Minneapolis, Minnesota
Apr 19, 2022
May 31, 2022
Employment Status
Full Time

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.


You support a profitable business that has one purpose: to help all families discover the joy of everyday life. You enable a consistent experience for our guests through experts of operations process and efficiency.​

You support passionate teams who make sure guests get what they came for (plus a little more) every time they shop at Target. You ensure stores are in stock by leveraging best processes and routines - providing both inventory accuracy and availability. You support teams to deliver a seamless and convenient experience for our guests no matter how they choose to shop. You leverage the power of our physical stores to unlock expanded fulfillment offerings. ​

You support teams who are focused on building a culture where every minute matters, every step counts, and the expense of every resource is measured. You lead and model a culture of operational excellence that supports an elevated guest experience.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Operations Director can provide you with the:
  • Knowledge of guest service fundamentals and experience supporting a guest-centric culture across a multi-unit market of stores supporting both in-store business operations and digital fulfillment
  • Skills in creating business & market specific strategies by leveraging data and metrics and partnering with store and group business leaders to deliver results through their teams
  • Knowledge of retail business & operations fundamentals: department & market sales trends, guest shopping behaviors, inventory management, process improvement, workload efficiency, and fulfillment processes
  • Ability to influence business decisions by assessing market competition, understanding guest insights and feedback
  • Ability to influence and provide thoughtful feedback to key partners (e.g. Group/District/Store leadership, HR, HQ) to support company and store operations initiatives

As an Operations Director, you are responsible for the daily business performance of your respective area in your market. These responsibilities include:

Drive your business to grow sales ​
  • Being an expert who guides teams on process efficiency including operational execution in key measurements for both replenishment & fulfillment capabilities.
  • Improving key operational processes that support inventory availability for our guest.
  • Leveraging best processes and routines for execution of replenishment, fulfillment and backroom capabilities.

Cultivate a guest-centric salesforce to drive sales and efficiency ​
  • Lead and create a service culture utilizing tools and routines that model, train, and coach behavioral expectations to deliver the service standard
  • Build a culture where every minute matters, every step counts, and the expense of every resource is measured.
  • Be an expert who guides teams on fulfilling guest orders, managing workload & performance to capture every last sale.
  • Lead adoption of new fulfillment capabilities that support our guests.
  • Lead and drive operational execution in stores through detailed teaching and training.
  • Collaborate, influence, and support group leadership with the right tools and resources to deliver on operational priorities.
  • Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • All other duties based on business needs.

The good news is that we have some amazing training that will help teach you everything you need to know to be an Operations Director. But there are a few skills you should have from the get-go:
  • 4 year degree or equivalent experience
  • 6+ years of operational experience
  • Lead strategic vision and drive organizational change
  • Experience influencing key business partners
  • Operate in an ambiguous and rapidly changing work environment
  • Proven experience quickly adapting to changing priorities and tasks
  • Project and process management/ownership experience
  • Work in high intensity situations with composure and ease
  • Strong process background as well as critical thinking and problem-solving skills
  • Outstanding written and verbal communication skills
  • Establish and maintain cross-functional working relationships

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
  • Experience supporting stores/field organization
  • Training experience
  • Efficiency expertise in logistics and fulfillment process
  • Strong leadership and influencing skills
  • Must be able to travel within group area

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.


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